People Operations Coordinator

About Springbone Kitchen

We’re more than just a restaurant — we’re on a mission to make real, nourishing food accessible and affordable. At Springbone Kitchen, we care about health, sustainability, and community. With locations across NYC, NJ, & DC our team takes pride in serving high-quality bowls, bone broth, smoothies, and baked goods.

Our growth means big opportunities for our people — over half of our managers and leaders started as team members! If you’re looking for a place where you can grow, lead, and feel proud of the work you do, we’d love to meet you.

Job Summary

The People Operations Coordinator plays a key role in supporting our talent and people operations initiatives. This position is responsible for coordinating this full-cycle recruitment process, from partnering with hiring managers to posting roles, screening candidates, and ensuring a seamless interview and onboarding experience. The coordinator will manage candidate pipelines in our applicant tracking system, maintain up to date records, and help create a positive candidate journey. In addition to recruitment, this role supports onboarding, updates and maintains people operations processes and SOPs, and contributes to broader team projects. This is a collaborative role within the People Operations team, requiring strong organization skills, attention to detail, and a proactive approach to supporting both candidates and internal stakeholders.

Responsibilities as a People Ops Coordinator

Partner with hiring managers to understand staffing needs and role requirements

· Create and post job advertisements across various platforms

· Screen resumes and applications; conduct initial interviews

· Coordinate and schedule interviews with hiring teams, ensuring an efficient process

· Manage candidate pipeline and maintain up-to-date records in the applicant tracking system

· Ensure a positive candidate experience throughout the recruitment process

· Stay informed on employment laws, recruitment best practices, and industry trends

· Support new hire onboarding, including preparing paperwork, facilitating orientation, and coordinating training schedules

· Maintain and update employee personnel files, ensuring accuracy, confidentiality, and compliance with applicable laws

· Track completion of required onboarding documentation and certifications

· Update and maintain SOPs, forms, and templates related to recruitment, onboarding, and people operations processes

· Oversee and manage the employee referral program to attract top talent

· Maintain complete knowledge of Springbone’s policies and procedures and ensures that all practices and policies are being upheld

· Plan and execute onsite recruitment fairs

· Prepare and send offer letters

· Ensure legal compliance and validity of recruitment activities by educating staff on policies and procedures

· Complete any other duties as assigned by management

What You’ll Do as a People Ops Coordinator

The skills and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Ability to work onsite; this is not a remote or hybrid position

· Bilingual, fluent in verbal, reading and writing skills in English and Spanish

· Willing to travel to other states as needed

· Flexible availability and able to travel between store locations

· Ability to utilize software programs such as Outlook, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Toast POS, MarginEdge, Slack, and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system

· Highly organized, detail oriented, and able to manage multiple priorities in a fast-paced environment

· Positive attitude with ability to uphold high standards and work effectively with diverse teams

· 2 years of experience in recruiting and talent selection in the hospitality industry preferred

Perks & Benefits:

• Paid training & breaks
• 401k Matching
• Health Insurance (Medical, Vison, Dental)
• Commuter Benefits
• Consistent schedule
• Flexible scheduling
• Free meals & uniforms
• Paid sick & family leave
• PTO
• Paid jury duty leave
• Opportunities for Advancement

Culture That Cares: A supportive, team-focused environment built on transparency, respect, and open communication.

Ready to Grow With Us?

If you’re a people-first leader who loves hospitality and wants to be part of a growing company that values your development, we’d love to hear from you. Apply today and take the first step toward building your career with Springbone Kitchen!

Springbone Kitchen is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and will provide reasonable accommodations to qualified individuals with disabilities throughout the hiring process and employment, in accordance with applicable law.