Family Violence Project Case Manager

Company Overview
Springboard Community Services is dedicated to empowering families and children through comprehensive support and intervention programs. With a rich history rooted in community service, we strive to foster safe, healthy, and resilient families in our diverse neighborhoods.

Summary/Objective:

Under the direct supervision of the Director of Client Services, the Family Violence Project case manager will provide crisis intervention services that emphasize safety planning, short-term and long-term service coordination, and follow-up to victims of crime and family violence. This position will offer support in connecting clients to vital resources, entitlements and benefits, as well as information about the criminal justice process, victim rights and other victim service programs. The case manager will provide personal advocacy and legal advocacy, as well as court and medical accompaniment, as necessary. The goal will be to manage the immediate crisis and also lay the groundwork for a more in-depth involvement with the Family Violence Project. This position is a regional position and is expected to travel regularly through central Maryland to other program locations.

Primary Duties and Responsibilities:

• Coordinate the referrals of all victims seeking services within the Family Violence Project.
• Provide crisis support, information and referrals regarding personal safety planning, entitlements, and victim services resources. Create a personal service plan unique to each victim/family.
• Arrange shelter accommodations for victims and children and provides emergency assistance as needed.
• Conduct a crisis assessment on all victims referred to the Family Violence Project.
• Educate victims regarding issues related to their particular crime.
• Refer and transfer the victims to the appropriate clinical staff for individual or group therapeutic services.
• Participate in ongoing Outreach activities within the Family Violence Project.
• Provide service coordination and follow up for victims of crime and family violence.
• Maintain collaborative working relationships with outside agencies, including the child advocacy center, police department, State’s Attorney’s Office, victim service providers, schools and local hospitals.
• Participate in scheduled supervisory sessions with Director of Client Services to provide feedback regarding direct services, program and other issues, which may impact the program.

· Active participation in case management team meetings to assist with ensuring the clients receive appropriate and timely services and to provide input to enhance service delivery for program participants.

· Maintain timely documentation in accordance with agency policies in the confidential electronic health record system used by the agency.

· Maintain statistics regarding service delivery and other services provided to victims of crime and family violence as necessary.

· Maintain awareness of community resources.

· Manage other tasks assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities

Required Education and Experience:

· Bachelors in a Human Service Field required, Masters preferred.

· A minimum of one-year experience providing crisis services to families.

· Knowledge of and ability to work with persons of diverse backgrounds.

· Knowledge of crisis counseling skills.

· Knowledge of dynamics of victims of crime, trauma, and family violence.

Required Certificates, Licenses and Registrations:

Current Driving License

Safe Driving Record

Work Environment:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a regular office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics are as follows:

The Case Manager will need to work in different locations for the agency at different times, varying on the needs of clients and staff support

Physical Demands:

The physical demands of this position representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position are as follows:

Routine office mobility

Must be able to remain in a stationary position 50% of the time.

Travel:

The FVP Case Manager must be able to transport her/himself to meet with clients, other agency and community partner locations and assigned locations as necessary in a timely manner.

Additional Eligibility Requirements:

None required for this position.

Work Authorization/Security Clearance Requirements:

Must be eligible to work in the United States

EEO Statement:

Springboard Community Services is an equal opportunity employer and provides equal opportunity to all qualified individuals without regard to race, natural or protective hairstyles, color, religion, sex, national origin, age, marital status, sexual orientation, citizenship status, pregnancy, genetic information, disability, gender identity, veteran status, or any other characteristic protected by applicable law.

Reasonable Accommodations Statement:

Must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Pay: $22.50 - $26.00 per hour

Expected hours: 37.5 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Loan forgiveness
• Mileage reimbursement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $23 - $26