What are the responsibilities and job description for the Client Care Rapid Response Specialist position at SPRINGBOARD CARE SERVICES LLC?
Benefits:
- Employee discounts
- Paid time off
- Health insurance
About the Role:
Join SPRINGBOARD CARE SERVICES LLC as a Client Care Rapid Response Specialist, where you will play a vital role in providing immediate support to clients in need. We are dedicated to delivering exceptional care and ensuring the highest standard of service in Towson, MD.
Key Responsibilities
Client Care & Rapid Response Coverage
- Provide in-home care services on short notice (emergencies, callouts,
- schedule changes).
- Maintain flexibility and readiness to travel within the local service area.
- Observe and report changes in client condition, communicating effectively
- with the office team.
- New Caregiver & Client Onboarding
- Lead caregiver orientations and mentor new team members in the field.
- Assist with onboarding new clients, including initial care visits and home
- safety walkthroughs.
- Scheduling & Operational Support
- Collaborate with the scheduling team to fill open shifts and manage last[1]minute changes.
- Support office staff in coordinating caregiver schedules to ensure proper coverage and client satisfaction.
Recruiting & Retention Assistance
- Participate in caregiver recruiting efforts, including job fairs and interviews.
- Support caregiver engagement and retention by providing field feedback and
- recognizing team performance.
- Training & Administrative Development
- Cross-train with office staff in documentation, scheduling software, and HR
- processes.
- Participate in internal training on compliance, client service excellence, and
- operational efficiency.
- Perform on-call duties, including answering after-hours calls from caregivers
- and clients.
Compensation & Benefits
- Base Pay: $18.00/hr ($38,000 annually)
- On-Call Pay: $50/weekend
- Total Compensation: up to ~$41,165 annually
- Vacation/PTO: 2 weeks paid, accrual up to 80 hours first year
- Medical Insurance Stipend: 40% of premium (max $175/month after 90 days)
- Additional Benefits: Paid training, growth opportunities, flexible scheduling,
occasional remote work
Schedule
- General: Monday–Friday, 8:00 am – 5:00 pm (with flexibility for evenings/weekends)
- Field-based with office support at Towson, MD 21204
Requirements
- Compassionate caregiver with flexibility to respond quickly to client needs
- Strong communication and organizational skills
- Willingness to travel within the Baltimore County service area
- Interest in leadership and administrative growth
- Completion of 90-day probationary period
About Us:
SPRINGBOARD CARE SERVICES LLC has been serving the Towson community for over 10 years, providing personalized and compassionate care to our clients. Our commitment to excellence and client satisfaction has earned us a reputation as a trusted provider, making us a great place for employees to grow and thrive.
Flexible work from home options available.
Salary : $38,000 - $41,165