Hotel General Manager

Job Overview
We are seeking a dynamic and energetic Hotel General Manager to lead our hospitality team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily hotel operations, drive revenue growth, and uphold the highest standards of customer service. Your leadership will inspire staff, optimize hotel performance, and create a welcoming environment that guests love. If you thrive in fast-paced settings and possess a passion for hospitality excellence, this is your opportunity to make a significant impact in a hotel setting.

• The position demands flexibility in scheduling, an ability to engage with guests and local communities effectively, and a commitment to sustainable and responsible business practices
• Ultimately, this role is ideal for those who thrive in fast-paced environments and aspire to make a tangible impact by leading a high-performing team dedicated to outstanding guest experiences
• experience: 3 years of hotel management experience
• leadership: proven ability to motivate, train, and lead a successful hospitality team
• financial acumen: strong budgeting, forecasting, and revenue management skills
• guest relations: passion for enhancing guest experiences and maintaining high service standards
• problem-solving and decision-making: ability to remain calm under pressure and resolve challenges efficiently
• community engagement: strong ability to represent the hotel in the local market and foster partnerships
• physical requirements: ability to stand and walk for extended periods during hotel inspections and guest interactions
• ability to lift and carry up to 25 lbs occasionally
• frequent bending, reaching, and handling office equipment
• comfortable working in a fast-paced hospitality environment with changing demands

Duties

• Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and guest services to ensure seamless operations.
• Develop and implement strategic plans to increase occupancy rates, revenue, and profitability through effective revenue management techniques.
• Oversee budgeting, financial reporting, and cost control measures to maintain financial health of the property.
• Foster a positive guest relations environment by ensuring high standards of customer service and addressing guest concerns promptly.
• Manage human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated team.
• Ensure compliance with safety regulations, hotel policies, and industry standards across all departments.
• Oversee night audit procedures and manage multi-line phone systems with professional phone etiquette to ensure smooth communication channels.
• Maintain strong relationships with vendors, partners, and local community stakeholders to enhance the hotel's reputation.

Requirements

• Proven experience in hotel management or hospitality leadership roles with supervising responsibilities.
• Strong knowledge of hospitality management principles including guest services, revenue management, and human resources.
• Excellent leadership skills with the ability to motivate teams and foster a collaborative work environment.
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively.
• Experience with budgeting, financial analysis, and implementing cost-saving initiatives.
• Familiarity with front desk operations, night audit procedures, and resort management practices.
• Exceptional customer service skills with a focus on guest relations and satisfaction.
• Ability to manage multi-line phone systems and demonstrate professional phone etiquette at all times. Join us as our Hotel General Manager to lead with energy, inspire your team, and deliver unforgettable experiences for every guest!

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $50,000 - $70,000