What are the responsibilities and job description for the Front Desk & Sales Support Coordinator position at Spring Footwear, Corp.?
Spring Footwear Corporation | Full-Time | On-Site Reports to: Customer Service Manager
Spring Footwear Corporation is seeking a detail-oriented, high-energy professional to support our headquarters office operations and Customer Service team. This role serves as the welcoming face of our corporate office while playing a key role in customer support, and sales coordination.
This position is ideal for someone who thrives in a structured, fast-paced environment and takes pride in accuracy, organization, and professional communication.
The Customer Experience & Support Coordinator plays a dual role within the organization, supporting front desk operations while actively contributing to Customer Service, Sales Support, and New Account Onboarding. This position serves as a central point of communication between customers, sales representatives, e-commerce accounts, and internal departments, ensuring a seamless customer experience and smooth operational execution across the company.
Key Responsibilities
Front Desk & Office Operations
We are seeking a proactive professional who values structure, accountability, and operational excellence.
Apply today to join the Spring Footwear team.
Spring Footwear Corporation is seeking a detail-oriented, high-energy professional to support our headquarters office operations and Customer Service team. This role serves as the welcoming face of our corporate office while playing a key role in customer support, and sales coordination.
This position is ideal for someone who thrives in a structured, fast-paced environment and takes pride in accuracy, organization, and professional communication.
The Customer Experience & Support Coordinator plays a dual role within the organization, supporting front desk operations while actively contributing to Customer Service, Sales Support, and New Account Onboarding. This position serves as a central point of communication between customers, sales representatives, e-commerce accounts, and internal departments, ensuring a seamless customer experience and smooth operational execution across the company.
Key Responsibilities
Front Desk & Office Operations
- Serve as the professional first point of contact for guests, vendors, and callers
- Manage multi-line phone system and route communications accurately
- Maintain reception area and office organization
- Coordinate mail, shipping logistics, and office supply management
- Process purchase orders and support internal event coordination
- Assist customers and sales representatives with orders, returns, and inquiries
- Process Return Authorizations and shipping labels
- Maintain accurate documentation within OMS
- Monitor inventory updates, substitutions, and closeouts
- Generate and maintain required operational reports
- Serve as primary contact for new and reactivated accounts
- Coordinate onboarding documentation and account setup
- Maintain customer records and compliance documentation
- Track onboarding progress and conduct post-shipment follow-up
- Assist with trade show and event coordination
- Manage booth bookings, hotel arrangements, and vendor communications
- Coordinate samples, marketing materials, and appointment tracking
- 3–5 years of customer service, office operations, or administrative support experience
- Professional phone presence and polished communication skills
- Strong organizational skills with high attention to detail
- Ability to manage multiple priorities in a deadline-driven environment
- Proficiency in Microsoft Office (Word, Outlook, Excel)
- Experience with multi-line phone systems
- Footwear or wholesale industry experience preferred
We are seeking a proactive professional who values structure, accountability, and operational excellence.
Apply today to join the Spring Footwear team.