What are the responsibilities and job description for the Administrative & Customer Support Specialist position at Spring Footwear Corp?
At Spring Footwear Corp, we’ve been delivering comfort, style, and quality footwear since 1991. Our mission is simple: help people look and feel their best, one step at a time. We are a fast-growing, dynamic company that values innovation, teamwork, and exceptional customer experiences. We're currently seeking a friendly, organized, and proactive Receptionist who will also assist our Customer Service team in creating smooth, efficient, and positive interactions for both internal and external stakeholders.
Responsibilities
Front Desk Responsibilities:
- Greet visitors and vendors with a welcoming and professional demeanor
- Answer and direct phone calls to the appropriate departments
- Handle incoming/outgoing mail, deliveries, and front office organization
- Maintain a clean, polished, and inviting reception area
Customer Service Support:
- Assist with answering customer inquiries via phone and email
- Help process orders, returns, warranty requests and provide tracking
- Provide day-to-day support to the Customer Service team by assisting with tasks and projects as directed by the manager
- Log customer interactions and escalate issues when necessary
- Provide product knowledge and guidance with training support
Requirements:
- 1–2 years of experience in a receptionist or customer service role
- Excellent communication and interpersonal skills
- Organized, detail-oriented, and able to juggle multiple tasks with a smile
- Proficiency in Microsoft Office and experience with CRM or order systems is a plus
- A team player who embodies Spring Footwear’s brand values: quality, care, and style
- Excellent verbal and written English language proficiency
Why Join Spring Footwear Corp?
- Competitive compensation and benefits package
- Profit Sharing Plan
- Warm, team-oriented work culture
- Employee discounts on footwear
- Growth opportunities within a growing company
Be part of a brand that brings comfort and confidence to customers around the world!
Step into a new opportunity, apply for the position now.
