Temporary Billing & Collections Associate

Position Description: All functions related to the collection of Resident arrears according to established policy Spring Creek Towers practices.ESSENTIAL FUNCTIONS:Working with Residents who are in arrears including in office meeting, balance review and collecting payments.Refer residents to Recertification Department as and when needed.Make outbound collection calls to current residents as requested by Collections ManagerPerform other duties as assigned or as necessary, such as filing or mailingsResolving overdue accounts: Contacting customers with unpaid bills and attempting to collect paymentWork with appropriate personnel/department to resolve any internal issues that is preventing a resident from paying their rent within payments termsReconciling billing issues: Investigating billing errors and disputes, and following up with customersPreparing statements: Preparing statements for the credit departmentSetting up repayment plans: Advising customers on repayment policies and default consequencesTurning over accounts to attorneys: Collaborating with lawyers if legal action is requiredPrepare daily package for incoming payments, bank deposits etc.,Review cash receipts and posting payments to resident ledgerPerform other duties as assigned or as necessary, such as filing or mailingsREQUIREMENTS & COMPETENCIES:To be successful Collections Associate an employee should possess the following skills:Ability to identify gaps and create improvementsTeamwork and CollaborationAbility to apply policies and procedures to solve everyday company issues.Excellent verbal and written communication skills.Ability to write collections correspondence, and collection documentation.Must have a strong work ethic, integrity, and good business acumen.Skilled in the use of spreadsheet, relational database, and word processing software.EDUCATION / WORK REQUIREMENTS:Minimum of two-year Debt Collections or Billing / Accounts experienceReal Estate industry experience preferred but not requiredLANGUAGE SKILLS:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to use discretion and exhibit high level of confidentiality.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reportsWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.SAFETY & SECURITY:All workers are under obligation to follow rules and regulations pertaining to safety and security. Failure to comply with safety & security rules and regulations will result in disciplinary action up to and including termination of employmentEVALUATION METHODOLOGIES:This position will be evaluated based on the incumbent’s ability to prioritize, time management skills and flexibility. In addition, the incumbent’s performance will be measured and evaluated according to the standardized tool used for all employees providing service to internal and external customers and incorporating Company’s policies and procedures.

$39,000.00 - $45,000.00 Annually