Housing Case Manager -Supportive YHDP

Summary

The Housing Case Manager provides housing-related case management that includes conducting assessments, determining eligibility for housing and mainstream services, jointly developing an individualized housing service plan, linking clients with community-based \ resources, and recommending financial assistance funds (security deposits, rent) to Public Housing Authority (PHA).

Qualifications

• Preferred: BSW Minimum of 6 months of paid experience and serving individuals and families experiencing homelessness.
• Required: Bachelor’s degree in social work or human services – related field and one-year paid experience serving individuals and families experiencing homelessness.
• Experience working with clients in crisis
• Strong ability to effectively resolve and cope with immediate crisis situations.
• Strong communication skills, speaking, listening, and writing clearly and thoroughly
• Proficient in Microsoft Office and database software used to track service delivery
• HMIS and advanced knowledge of Microsoft Excel is preferred.
• Knowledge of community resources available in various neighborhoods
• Detail-oriented with strong organizational and time management skills.
• Demonstrated ability to work independently and as part of a team.
• Strong ability to represent the interests of the agency, interact effectively with a diverse group, build successful collaborative relationships with program participants, other SBCHC staff, and community partners.
• Valid Texas Driver’s License and personal automobile insurance
• Bilingual- English/Spanish is preferred.
• Experience with working with Youth or Young Adults
• Experience with building financial capability via educational opportunities and employment readiness.
  
  

Essential Duties And Responsibilities

• Conduct comprehensive housing-related case management of potential participants referred through Coordinated Access.
• Conduct monthly home visits utilizing a personal vehicle.
• Develop Individualized Housing and Service Plans (IHSP) for each participant using the required program forms.
• Collect all necessary documentation needed to support assistance.
• Find temporary housing opportunities for eligible participants and identify permanent housing options for program participants
• Determine and recommend to Supervisor/Housing Manager the level and duration of financial assistance for eligible participants including the PHA.
• Prepare requests for financial assistance and submit all required documentation to supervisor for approval and approved documentation to PHA.
• Manage and track financial assistance funds from beginning to end.
• Collaboratively work with Coalition for the Homeless – Houston Housing Specialists to find permanent housing options for program participants.
• Interface with landlords whenever necessary to mitigate issues or advocate for participants.
• Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission
• Recertify participants receiving financial assistance every month to assess participant progress and needs.
• Collaborate and communicate closely with formal partner agencies for the program.
• Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) and hard copy case records.
• Prepare and submit weekly program update and financial assistance tracking reports.
• Participates in SBCHC’s Quality Assurance/Performance Activities as well as Compliance related matters.
• Abides by SBCHC’s Values and Standards of Conduct
• Participates in compliance, risk and safety, quality assurance and performance improvement activities.
• Other duties as assigned
  
  

Competency

• Oral Communication – Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings.
• Written Communication – Writes clearly, persuasively, and informatively, edits work for spelling and grammar, and reads and interprets written information.
• Dependability – Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long and/or non-traditional hours of work when necessary to reach goals, completes tasks on time, or notifies the appropriate person with an alternate plan.
• Judgment – Displays willingness to make decisions, responds compassionately to persons being served while maintaining appropriate and professional boundaries, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision- making process.
• Planning/Organizing – Prioritizes and plans work activities, uses time efficiently, plans for additional resource needs, sets goals and objectives, develops realistic action plans.
• Innovation – Displays original thinking and creativity, meet challenges with resourcefulness, generates suggestions for improving work, and develops innovative approaches and ideas.
• Tenacity and thoroughness, with the ability to solve practical problems and deal with a variety of situations.
• Deadline and solutions-oriented with the ability to handle multiple competing priorities and a wide variety of responsibilities.
• Team player who can roll up their sleeves and get involved in everything from big projects to mundane, simple tasks.
• Not easily frazzled and strong time management skills during busy and slower periods throughout the day.
• Flexible – Able to respond to immediate or changing needs.