Customer Experience & Marketing Coordinator

Description

Customer Experience & Marketing Coordinator

At Spray 'n Coat Painting, we believe exceptional service matters just as much as exceptional craftsmanship. We are a growing residential and commercial painting company looking for a highly organized, personable, and proactive team member to help support our customers, project managers, and marketing efforts.

This role is approximately:

• 50% customer service and appointment coordination
• 50% marketing and administrative support

You'll be one of the primary voices of our company and play a major role in helping customers have a smooth, professional experience from first phone call through project completion.

What You'll Do

• Answer incoming phone calls from customers and leads. 
• Monitor and schedule leads from our website and social media channels. 
• This amounts to about 5 - 6 painting estimates per day. 
• Help customers with questions about invoices, balances, colors used on past projects, scheduling, etc.
• Coordinate communication between customers and project managers
• Maintain organization and follow-up inside our CRM systems
• Help create a professional, responsive customer experience

• Create and schedule 3 social media posts per week for Facebook and Instagram
• Send monthly customer email campaigns through Mailchimp
• Post to Google Business Profile approximately 6 times per month
• Coordinate printed marketing materials such as:
  • business cards
  • leave-behind flyers
  • quarterly postcards
• Help coordinate monthly SEO, Google Ads, and Facebook Ads meetings with marketing vendors
• Assist with blog writing and website content updates
• Support the owner with administrative and marketing-related projects

• Competitive pay based on experience
• $55,000 starting salary plus benefits
• Stable year-round local company
• Positive team environment
• Opportunity for long-term growth and leadership
• Flexible PTO
• Retirement benefits available

We exist to improve the lives of our customers and our employees by being exceptional at our trade, delivering professional service, and taking extraordinary ownership in all that we do so that we leave our community better than we found it.

Requirements

What We're Looking For

• Excellent communication skills (phone, email, text, and in person)
• Strong organization and attention to detail
• Comfortable multitasking and managing many small projects simultaneously
• Friendly and professional demeanor
• Self-motivated and dependable
• Ability to learn software systems quickly
• Comfortable handling both repetitive tasks and creative projects

• Customer service or office administration
• Social media management or marketing coordination
• Google Workspace (Docs, Sheets, Gmail)
• CRM or scheduling software experience
• Mailchimp, Canva, or similar tools
• Basic writing and editing ability

A Great Fit for This Role is Someone Who:

• Enjoys helping people
• Likes structure and organization
• Communicates clearly and professionally
• Can switch between phone calls, scheduling, and creative work throughout the day
• Takes ownership and follows through without constant oversight
• Notices details others miss

Salary : $55,000