Corporate Service Manager

Summary

The Corporate Service Manager is responsible for partnering with each Branch Manager in directing our service personnel and ensuring excellent customer service, both internally and externally. This includes overseeing service staff of multiple locations, coordinating schedules, and implementing strategies to optimize efficiency. The Corporate Service Manager will handle customer inquiries, resolve issues, and work closely with other departments. This position at times requires extensive travel (25%-30%).

At Spray Equipment & Service Center, we are dedicated to promoting positivity, establishing trusted relationships, encouraging innovative thinking, and being driven to serve. Our culture revolves around these values of positivity, trust, innovation, and commitment to growth. These core values define Spray Equipment & Service Center and are integral to our success. Spray Equipment & Service Center is a recognized leader in the industrial paint and coatings industry, setting us apart from our competitors. We believe in supporting each other and fostering creativity. Our team thrives on mutual respect and a shared commitment to these values.

Responsibilities

• Ensure the smooth operation of service teams across multiple locations, resolving issues, and ensuring high levels of service performance.
• Provide leadership, coaching, and development of each branch. This includes mentoring personnel, ensuring productivity, handling performance evaluations and recruitment as needed.
• Identify and address the training needs of service staff, ensuring teams stay up to date with company protocols, and new technology.
• Facilitate communication and collaboration between locations, ensuring that best practices are shared, and challenges are addressed collectively.
• Receive comprehensive factory training and gain expertise on a wide range of equipment.
• Develop, implement, and maintain standardized service protocols, ensuring consistency in how services are delivered across all locations.
• Tracking service branch performances to assess service levels, customer satisfaction, and operational efficiency.
• Contribute to the company's overall service strategy by identifying growth opportunities, building service agreement programs, improving service processes, and driving initiatives that enhance service delivery. This will include cross-departmental work with territory managers and all Spray Equipment branches.
• Oversee and ensure service satisfaction by addressing customer issues, managing key service accounts, and maintaining long-term relationships.
• Implement and maintain service processes and procedures to improve efficiency and productivity.
• Ensure that service branch complies with safety standards, and company policies.
• Responsibilities include coordinating repair activities, performing office-based administrational tasks, and visiting customer facilities to support service initiatives and strengthen customer relationships.
• Lead meetings with service staff, territory managers, and end users both in person and virtually.

Qualifications and Requirements

• High School diploma or equivalent.
• Valid driver’s license and clean driving record with the ability to travel extensively.
• 3-4 years of experience in a service management role is preferred.
• 3-4 years of experience in a mechanical field or related field is preferred.
• Fundamental electrical knowledge and ability to use electrical test meters
• Excellent communication and interpersonal skills
• Troubleshooting skills
• Ability to communicate basic information in a professional, polite, and courteous manner.
• Attention to detail.
• Ability to manage multiple personnel & tasks at the same time.

Physical Demands

Frequent use of office machines (computer, 10-key). Frequent answering and using the telephone. Frequent lifting of up to 75 pounds, occasional lifting of up to 100 pounds. Constant exposure to heat and cold (indoor/outdoor).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer

We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applicants from all backgrounds and make hiring decisions based on qualifications, merit, and business needs.

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $75,000