What are the responsibilities and job description for the Client Manager - German Market position at Spotzer Digital?
Spotzer is a rapidly growing digital marketing business headquartered out of Amsterdam, with global offices in Melbourne and Manila. Our mission is to help small and medium businesses grow through our robust digital marketing solutions which include websites, e-commerce, online advertising, and more. With over 700k digital solutions delivered and over 1M leads generated through our digital advertising campaigns, we are the global leader in providing digital marketing services to SMBs and enterprises.
With the growth in the German market, we are looking for a Client Manager to be a part of our fun and energetic team in Amsterdam on a full-time basis. As a direct point of contact, you will understand the client’s needs and help them grow their business through Spotzer’s digital marketing solutions. You’ll get to work with our talented team of digital marketing experts and develop your skills while helping SMBs grow.
What you will do
Interact with customers in a professional and friendly manner through various communication channels, such as phone and email, and guide them through their digital transformation
Understand the client’s business needs and translate this into requirements for their website and digital marketing
Efficiently oversee and address client inquiries and requests received through incoming and outgoing calls
Assist customers in understanding our products and services, providing guidance and recommendations as needed
Upsell digital marketing services and earn commission
Manage customer and order information in our CRM
Collaborate with the team, share ideas and best practices to develop and improve our service
Ensure the timely and successful delivery of our digital products
What you need to succeed
Fluency in German is essential - our clients are business owners in Germany
Fluency in English (spoken and written) to communicate with internal stakeholders
Experience in customer service, support, or relevant role is desirable but not a must
Experience in sales is a plus but not essential
Keen interest in digital marketing with an eagerness to learn and grow
Ability to work flexibly, stepping in to help other team members and clients, and work well with others and take on responsibility in an open team environment
Ability to manage multiple tasks while maintain sharp attention to detail
Strong work ethic and team spirit
Living in the Netherlands or willing to relocate to Amsterdam
What we offer you
Working in a fun, dynamic, fast paced company
An attractive compensation package
25 days of annual leave (plus a day off for your birthday!)
Hybrid working model
National Bike plan
A group of energetic, multicultural colleagues (with over 30 nationalities in a team of 150 people)
Friday beers and lots of fun events; from boat parties to Oktoberfest and charity, we have it all!
We have a great culture and truly value working together with open communication. Join our mission to make a positive impact in small business customers lives through our websites and digital marketing solutions.
Spotzer is an equal opportunity employer. If you think that you meet these requirements and you're ready to join a dynamic, international company that is growing rapidly, do not hesitate to apply!
