What are the responsibilities and job description for the Associate Relationship Manager position at SpotOn?
About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
The Opportunity
You’ll join the Sales Operations team as an associate relationship manager, managing the deal lifecycle from opportunity creation to underwriting approval. You’ll collaborate across Sales, Underwriting, Support, Implementation and Billing — delivering a seamless end-to-end experience.
What You’ll Do
At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an E-Verify company.
Compensation Range: $54,600 - $68,250
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
- Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
The Opportunity
You’ll join the Sales Operations team as an associate relationship manager, managing the deal lifecycle from opportunity creation to underwriting approval. You’ll collaborate across Sales, Underwriting, Support, Implementation and Billing — delivering a seamless end-to-end experience.
What You’ll Do
- Create and manage opportunities in Salesforce & DealHub for new deals, add-ons/upgrades, change of ownerships, and re-books
- Generate quotes, complete digital applications and enter deal data toward underwriting submission
- Work closely with Underwriting on incomplete applications and deals on hold
- Drive clear communication of requirements and next steps to the sales team
- Partner with Sales, Underwriting, Implementation, and Support to keep deals moving
- Process equipment add-ons and orders across multiple channels
- Maintain internal tracking of DealHub add-ons and coordination with shipping/fulfillment partners (POSRG, SpotOn, etc.)
- Monitor missing shipments, resolve discrepancies, and ensure correct fulfillment; send tracking and invoice details
- Receive, review and action Salesforce cases from sales reps and internal partners; verify deal details (MID, quote, proposal, documentation)
- Maintain spreadsheets and tracking logs for equipment cases and updates
- Send invoices and process billing in NetSuite and Salesforce; initiate credit memos and refunds (SOPF fees, billing corrections, etc.)
- Manage SaaS increases/decreases, billing changes, terminations, seasonal/paused accounts and communicate billing status
- Receive cancellation requests and coordinate equipment returns; verify eligibility and partner with Support on refunds and credit memos after approval
- Serve as the primary operational support contact for the sales teams, provide status updates and collaborate with internal teams to resolve issues quickly
- Experience in sales operations, underwriting support, or account management
- Strong experience with Salesforce and DealHub preferred
- Exceptional attention to detail, organization and ability to manage time-sensitive tasks across multiple workstreams
- Excellent written and verbal communication skills
- Ability to work cross-functionally in a fast-paced environment
- Deals move efficiently from creation to approval with minimal errors
- Sales, underwriting and partners receive timely updates and clear communication
- Equipment and billing tasks are completed accurately and on schedule
- Provide exceptional service and operational support
At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
- Our base pay range starts at $54,600 - 68,250 annually for this role
- Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
- Offers will be reflective of the candidate’s location and experience.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an E-Verify company.
Compensation Range: $54,600 - $68,250
Salary : $54,600 - $68,250