What are the responsibilities and job description for the Service Advisor position at Spotless Auto?
Company Description Spotless Auto LLC is an independent automotive dealership dedicated to providing reliable, customer-oriented automotive care. Based in San Antonio, Texas, the company focuses on creating a clean, safe, and welcoming environment for clients and their families. Spotless Auto emphasizes trustworthy service, clear communication, and consistent quality in every interaction. Team members join a service-focused culture that values integrity, efficiency, and respect for customers’ time and vehicles.
Role Description The Service Advisor role at Spotless Auto is a full-time, on-site position based in San Antonio, TX. The Service Advisor will greet customers, listen to their concerns, and document service requests accurately in the system. This role coordinates vehicle check-in and check-out, prepares service estimates, explains recommended work, and gains customer approval in a clear, professional manner. The Service Advisor will liaise between customers and technicians, monitor repair progress, and provide updates to ensure timely and transparent service. Daily responsibilities also include managing appointments, handling aftersales inquiries, processing payments, and supporting a positive, efficient service experience.
Qualifications
- Strong customer interaction skills, including Customer Service, Customer Satisfaction, and Customer-focused Service.
- Excellent Communication skills, both verbal and written, to explain services and coordinate with technicians and customers.
- Experience with Aftersales activities such as follow-up calls, warranty inquiries, and post-service support.
- Prior experience in an automotive service environment or similar customer-facing role is preferred.
- Ability to manage multiple tasks, prioritize work, and maintain attention to detail in a fast-paced setting.
- Comfort with basic computer systems and service management software; willingness to learn new tools.
- High school diploma or equivalent required; additional technical or automotive training is an advantage.
- Demonstrated professionalism, reliability, and a commitment to providing non-discriminatory, inclusive service to all customers.