What are the responsibilities and job description for the Account Executive position at Spot Inc.?
About The Role:
The Account Executives report to a Senior/National Account Manager and support the growth of existing accounts by leveraging Spot's services and freight solutions to nurture relationships and build lasting partnerships. This role requires great communication skills, an energetic personality, and a strong work ethic. Account Executives are responsible for communication, quoting, developing, operating, maintaining, and growing their assigned accounts.
Responsibilities:
- Manage client operational relationships and day-to-day operations between customer and the Company by ensuring customer satisfaction, addressing customer inquiries, and developing and executing problem resolution.
- Serve as a direct avenue of clear communication for clients and prospective clients by developing, operating, maintaining, and growing assigned accounts.
- Review and identify new opportunities with the client, coordinating with the National Account Director to determine the appropriate approach for each designated customer.
- Ensure consistent operations and load management with internal Spot stakeholders, as dictated by customer needs; up to and including coordination with Spot teams in Carrier Account Management, Carrier Services and Logistics.
Qualifications:
- Bachelor's degree preferred, previous sales or customer service experience desirable.
- Logistics industry knowledge preferred.
- Proven track record of successful customer support.
Skills:
- Ability to thrive in a fast-paced environment and meet performance metrics.
- Strong negotiation skills - persuasiveness, aggressiveness, confidence, resilient
- Entrepreneurial and competitive spirit, passion, self-motivation.
- Organization and attention to detail.
- Adaptability, multi-tasking ability, sense of urgency.
- Confident decision-making skills, problem-solving ability, and issue resolution.
Additional Information:
- This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
- Onsite 5 days a week - Tempe, Arizona
- 50k base Bonus Structure