What are the responsibilities and job description for the Cashier and Customer Service, Full-Time position at Sportsman & Ski Haus?
We are proud to maintain an experienced, knowledgeable staff and always welcome applications from qualified individuals wishing to join our team. We offer an excellent benefits package including Health Insurance and an Employee Stock Ownership Program. Please apply in person with a completed employment application at either of our locations. An included resume is preferable. Crown Enterprises, Inc is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
How to apply:
customer service at any of our locations:
- 145 Hutton Ranch Road in Kalispell
- 6475 Highway 93 South in Whitefish (in the Mountain Mall)
- 213 West Ironwood Drive in Coeur d'Alene
- 1104 Pullman Road in Moscow (Tri-State Outfitters)
Applications may also be submitted via email to jobs@sportsmanskihaus.com. No phone inquiries please.
As a Retail Cashier and Customer Service Associate you will be the first and last impression upon our customers and are expected to model the professional and friendly behavior that mirrors the company’s core values. Accuracy, effective communication and excellent customer service skills combine to provide that the customer has a most satisfying experience. Full attention and awareness of all customers is expected to maintain a pleasant environment. Representatives are expected to seek answers to customer inquiries, find resolution to problems to create lasting customers and deter theft. Cashiers and Customer Service Associates are expected to engage in activities as directed to maintain a customer ready sales floor. Crown Enterprises, Inc is an employee owned, Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Key Accountabilities:
- Greet each customer as they enter the customer service area for assistance and thank them as they exit
- Answer phones promptly and professionally and direct calls to ensure minimum wait time
- Teamwork oriented with the ability to work in a product learning environment
- Review and offer rewards program to develop greater value and repeat customers
- Strong sense of pride and responsibility for the maintenance and organization of counter areas
- Maintain organized back stock area of transfers and special orders
- Maintain high awareness of surroundings to provide safe and secure environment
Skills Summary:
- Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude
- Ability to operate the POS system with accuracy and attention to detail
- Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures
- Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases
- Ability to meet or exceed customer service standards.
- Ability to communicate effectively with customers, peers and management
- Ability to work a flexible schedule, including morning, evening and weekend availability
- General willingness to get the job at hand done to meet company needs
- This position does not have a remote worker option.
- Adherence to all company policies and loss prevention control and compliance procedures
- This description reflects management’s assignment of essential functions, it does not restrict the tasks that may be assigned
- Must be able to stand for extended periods and bend, twist and reach repeatedly throughout shift.
- Ability to lift up to 25 pounds and carry items short distances.
