What are the responsibilities and job description for the Bike Shop Tech - Sporting Goods Sales Associate, Part-Time / Full-Time position at Sportsman & Ski Haus?
We are proud to maintain an experienced, knowledgeable staff and always welcome applications from qualified individuals wishing to join our team. We offer an excellent benefits package including Health Insurance and an Employee Stock Ownership Program. Please apply in person with a completed employment application at either of our locations. An included resume is preferable. Crown Enterprises, Inc is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
How to apply:
customer service at any of our locations:
- 145 Hutton Ranch Road in Kalispell
- 6475 Highway 93 South in Whitefish (in the Mountain Mall)
- 213 West Ironwood Drive in Coeur d'Alene
- 1104 Pullman Road in Moscow (Tri-State Outfitters)
Applications may also be submitted via email to jobs@sportsmanskihaus.com. No phone inquiries please.
As a Retail Sales Associate / Retail Shop Technician I, you serve a dual role of ensuring customers have a safe and rewarding experience that will keep them coming back to Sportsman & Ski Haus/ Tri-State Outfitters time after time. Your responsibilities include demonstrating OUTSTANDING customer service skills, meeting cashier and selling standards, promoting the loyalty program while providing product knowledge to our customers, performing testing and maintenance of both company owned and customer owned sporting equipment after meeting training and certification requirements, and working as part of a team to maintain a clean, well-stocked, merchandised and customer ready sales floor to meet department and store objectives. $16.50- $18.00 DOE
Key Accountabilities:
- Excellence in customer service to create an inviting and comfortable setting for all customers and store visitors while remaining approachable, active and engaged at all times
- Correct and consistent use of selling standards and sales training methodology to attain sales goals, meet consumer needs and minimize returns
- Providing courteous cashier and customer service skills as needed to support the proper staffing needs of the store and allow for frictionless experience for the customer
- Perform required equipment testing and basic maintenance of both company owned and customer owned sporting equipment
- Drive to meet and exceed performance expectations in sales and operational needs
- Strong sense of pride and responsibility for maintaining fixture and sales floor tidiness, department areas, back stock areas and keeping the shop organized
- Perform scheduled scans in pegged areas to optimize sales floor stocking
Skills Summary:
- Ability to become certified in necessary equipment trainings as required and learn and execute proper techniques in equipment maintenance to provide a safe and positive customer experience
- Possess general math skills and ability to learn and effectively use technology to assist customers with product, special orders, process transactions and returns
- Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases with minimal returns, loyalty and referrals
- Ability to work a flexible schedule, including morning, evening and weekend availability
- This position does not have a remote worker option
- Adherence to all company policies and loss prevention control and compliance procedures
- Must be able to stand for extended periods and bend, twist and reach repeatedly throughout shift
- Ability to lift and carry at least 50 pounds and move about on the sales floor, ascends/descends a ladder as needed to access product and assist customers
- Operates specialized equipment for sporting goods maintenance that may require use of safety equipment (safety glasses, gloves for example)
- Ability to work in an environment with a moderate to high level of noise.
Salary : $17 - $18