Outbound Operations Lead

Outbound Operations Lead

Job Description 

ABOUT THE COMPANY

Crecera Brands is the driving force behind Sportsman’s Guide, The Golf Warehouse, and Baseball Savings.com, and most recently Salt Strong, four of America’s leading retailers of outdoor gear, sporting goods and golf supplies. For nearly 50 years, our companies have been dedicated to helping our customers enjoy the fun, freedom, and traditions of the great outdoors. From hunting and fishing to playing ball and hitting the links, the companies of Crecera Brands deliver the gear you need to succeed. Our websites include sportsmansguide.com, tgw.com, and baseballsavings.com. 

POSIITON OVERVIEW

The Outbound Operations Lead is responsible for supporting daily outbound fulfillment operations, ensuring customer orders are picked, packed, and shipped accurately and on time. This role provides floor leadership, coordinates shipping and marketplace order execution, supports transportation readiness, and helps drive productivity, quality, and service-level performance throughout the fulfillment center. 

DUTIES AND RESPONSIBILITIES

·       Lead daily outbound activities including picking, packing, shipping, replenishment, and order fulfillment. 

·       Assign and prioritize work based on order volume, service levels, and operational needs. 

·       Monitor workflow and resolve bottlenecks to maintain productivity and on-time shipment performance. 

·       Support daily floor execution and provide guidance to associates throughout the shift. 

·       Manage marketplace and express aged orders through Optipulse. 

·       Prioritize aging orders and support backlog reduction initiatives. 

·       Monitor order flow and resolve fulfillment exceptions to ensure customer satisfaction. 

·       Maintain FedEx shipment logs and shipping documentation. 

·       Track operational metrics including UPH, order accuracy, shipping volume, and service levels. 

·       Assist with departmental reporting and performance updates. 

·       Train and coach associates on operational procedures, quality standards, and safety practices. 

·       Support labor planning and staffing adjustments as business needs require. 

·       Maintain a safe, clean, and organized work environment. 

EDUCATION AND EXPERIENCE

·       Two or more years of warehouse, fulfillment, distribution, or logistics experience. 

·       Experience in outbound operations, shipping, or order fulfillment. 

·       Previously held a position of coordinator, team lead, or support to leadership is preferred.

·       Working knowledge of WMS systems, RF scanners, and Microsoft Office. 

·       Strong leadership, communication, and problem-solving skills. 

·       Ability to manage multiple priorities in a fast-paced environment. 

PHYSICAL REQUIREMENTS

·       Ability to stand, walk, bend, and lift up to 50 lbs.

·       Comfortable working in a warehouse environment with variable temperatures.

·       Experience operating warehouse equipment (forklift, pallet jack) preferred.