What are the responsibilities and job description for the Virtual Front Office Coordinator position at Sports Physical Therapy - SPT?
Company Description
Sports Physical Therapy offers performance based Physical Therapy, Athletic Training, & Personal Training. When you join our team, you will be a part of something bigger as an important contributor in Helping our clients get back to the things they love to do. It is exciting to be a part of a grand vision that goes beyond the traditional approach to Physical Therapy & Athletic Training to provide our clients a WOW service, create fun and be amazingly different, build a positive team and family atmosphere, communicate with love and respect. If these core values are what you are looking for we would love for you to join our team.
Job Description
The Virtual Front Office Coordinator/Welcome Ware Agent serves as a primary patient facing administrative role for a clinic and is responsible for delivering high-quality patient experience during check-in and check-out process, insurance benefits review with the patient, payment collection and coordination with centralized operational departments.
The Virtual Front Office Coordinator/Welcome Ware Agent plays a key role in maintaining the clinic’s flow, supporting therapists, and ensuring patients receive exceptional customer service while administrative processes are handled accurately and efficiently.
Sports Physical Therapy offers performance based Physical Therapy, Athletic Training, & Personal Training. When you join our team, you will be a part of something bigger as an important contributor in Helping our clients get back to the things they love to do. It is exciting to be a part of a grand vision that goes beyond the traditional approach to Physical Therapy & Athletic Training to provide our clients a WOW service, create fun and be amazingly different, build a positive team and family atmosphere, communicate with love and respect. If these core values are what you are looking for we would love for you to join our team.
Job Description
The Virtual Front Office Coordinator/Welcome Ware Agent serves as a primary patient facing administrative role for a clinic and is responsible for delivering high-quality patient experience during check-in and check-out process, insurance benefits review with the patient, payment collection and coordination with centralized operational departments.
The Virtual Front Office Coordinator/Welcome Ware Agent plays a key role in maintaining the clinic’s flow, supporting therapists, and ensuring patients receive exceptional customer service while administrative processes are handled accurately and efficiently.
- Check in patients, verify info, and manage payments
- Handle messages, intake forms, portal tasks, and ZocDoc conversions
- Schedule patients and support therapist workflow
- Maintain clinic flow, professionalism, and accurate patient tracking
- Complete EOD duties, deposits, account audits, and cash‑service authorizations
- High school diploma or equivalent required; additional healthcare or administrative experience preferred.
- Strong communication and customer-service skills with a calm, professional presence.
- Ability to multitask across clinics and manage a fast-paced patient flow.
- Confident navigating technology, software systems, and virtual communication tools.
- Organized, detail-oriented, and comfortable following structured processes.
- Knowledge of clinic operations or front-desk workflow is helpful but not required
- Ability to maintain confidentiality and comply with HIPAA at all times.