What are the responsibilities and job description for the Bike Mechanic position at Sports Garage Cycling?
Completes expert repairs on all types of bicycles, with particular expertise in full suspension mountain bikes. Completes error free new bike builds.
Collaborates with the Owner/Operator to achieve targeted service department profitability, and remain at the forefront of trending technology and timely inventory turnover.
Expedites the resolution of Sports Garage customers’ problems and complaints.
Serves as the service department lead on the Sports Garage’s warranty claims protocol.
Executes timely and thoughtful follow-up with all service customers.
Engages in technical training, professional development, research, and regular “time on the bike” in order to maintain expert product knowledge.
Contributes to company culture and promotes team camaraderie.
OTHER RESPONSIBILITY DETAILS
Provide information about warranties, manufacturing specifications, care and maintenance of bikes.
Maintain detailed work orders and service records.
Receive and process cash, check, and charge/credit payments
Collaborate with the Service, Marketing, and Inventory Managers.
QUALIFICATIONS
3 years experience as a professional bicycle mechanic.
Mountain biking experience required. Gravel road/adventure cycling experience preferred.
Previous consumer-facing customer service experience in a fast-paced environment.
Demonstrated aptitude for problem-solving and ‘remaining calm under fire’ ; ability to determine solutions for customers (consultative sales approach).
Must love to ride.
Must be results-orientated and able to work both independently and within a team environment.
Must possess excellent verbal and written communication skills.
Basic computer, social media, and business administration skills.