Retail & Merchandise Manager

Overview:

The Retail & Merchandise Manager will oversee all aspects of Sports Force Parks retail operations, including in-venue retail, e-commerce, and product procurement. The location of this position will be in Sandusky, OH.

Responsibilities:

• Execute a profitable, customer-focused merchandise and retail strategy consistent with Sports Force Parks standards and procedures

• Conduct product procurement for in-venue stores and e-commerce sales

• Maintain processes and reports for all merchandise and retail functions

• Fulfill on-line sales, including managing usage of POS and inventory management platforms

• Manage customer service inquiries and issues

• Monitor retail, merchandising and licensing innovations and trends to maximize performance

• Trains and maintains customer experience standards, retail standards, policies and procedures

• Recruit, interview, train and staff team members

• Support the operations of the business including park opening/closing procedures, cash controls and all other functions within a customer service based environment

• Performs all other duties assigned by supervisor

Qualifications:

• Minimum two years’ experience in retail management

• Experience with multiple locations and seasonal retailing; with ability to track sales and grow margins

• Strong written and verbal communication skills

• Strong reasoning skills and ability to prioritize multiple tasks

• Ability to stand, walk and lift up to 30 lbs.

• Ability to make independent work-related decisions with limited supervision

• Proficiency in Microsoft Office applications such as Outlook, Word, Excel and PowerPoint

• Ability to work in fast-paced environment in large, crowded areas of facility

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