Senior Director, DTC Fulfillment Operations

Job Title: Senior Director, DTC Fulfillment Operations

Department: Distribution

Reports to: Vice President Fulfillment Center Ops

Location: Mebane, NC

Job Purpose

The Senior Director, DTC Fulfillment Operations is responsible for taking the direct to customer distribution operations to the next level of operational excellence. This position is responsible for the management, strategy and execution of the picking, packing, physical storage, and replenishment operations. This position will be responsible for developing and maintaining internal and external partnerships, driving team development, and ensuring best practices for efficient fulfillment.

We are seeking a dynamic, hard-working professional with a strong focus on customer service and a desire to work for a fast-paced, entrepreneurial organization. In addition to exceptional leadership and analytical skills, you must have a “roll-up your sleeves” attitude.

Major Accountabilities/Essential Duties

• Participate as an active member of the organizational senior operations leadership team.
• Lead and oversee all aspects of Distribution including a 4-shift rotating 24/7 operation during our peak season from June through September.
• Lead managers and directors in areas of picking, packing, replenishment, and physical storage.
• Optimize operational resources while executing cost reductions and inventory controls
• Oversee all shipping and inventory initiatives ensuring capacity, automation, and continuous improvement.
• Drive operational excellence, combining both strategic and tactical change, and develop an operational leadership team that has the skills, responsiveness, ability, and commitment to meet or exceed required business results.
• Interface with key contacts outside the company, including customers, suppliers, and partners to optimize supply chain performance.
• Provide general leadership/coaching in developing and enabling capabilities to support the implementation of key systems to improve shipping, receiving, and inventory fundamentals.
• Actively manage career development of direct reports. Review performance and provide coaching, counseling, and mentoring as required to increase performance. Ensure identified development needs of staff members are met by job opportunities and training.
• Work closely with Inventory and Demand Planning, Order management, and Team Sales with requirements and to reduce rework.
• Achieve monthly goals in safety, quality, volume, and cost.
• Ensures orders are shipped to guarantee on-time customer deliveries, demonstrating the highest level of quality control.
• Develop partnerships with outside carriers in shipping; establish quality transportation services.
• Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities.
• Responsible for meeting the overall operational financial performance. Ensures and holds direct reports accountable for meeting and controlling operating expenses and established targets.
• Develops operating budget of distribution, production and logistics.
• Works with accounting weekly, monthly, and annually to manage spend, develop modelling on programs, develop standards, report on standards, manage to budget assumptions.
• Responsible for setting Safety and Operational Excellence in the warehouse.
• Implement efficiency improvements which may include standardization of information management systems, safety, reliability and vehicle maintenance.
• Promotes a learning culture to achieve high performance in distribution, safety and quality.
• Collaborates with facilities leadership and human resources to ensure a safe work environment. Ensures employees follow OSHA standards.
  
  

Requirements

• Understanding/Experience with Distribution Management Systems, automation solutions, and technology.
• Must be hands-on and lead by example, balancing both the tactical and strategic.
• Demonstrated capabilities in developing partnerships with internal stakeholders and managing matrix relationships.
• Decisive, yet collaborative, with strong motivational and leadership qualities; excels at morale and team building within the organization.
• Open and balanced management style, with the ability to appropriately delegate responsibility, while staying involved in the details of the business to ensure performance meets or exceeds planned objectives.
• Strong communicator who is candid, direct, and respectful at all levels.
• Highly responsive, ethical, and responsible behavior with a professional approach and a desire to be held accountable for results.
• An ability to adapt and be able to deal with ambiguity and rapid change.
• Strong team builder who has the demonstrated ability to attract, recruit, develop, and retain talent. A leader who creates loyalty, trust, and following, and can instill a culture of accountability and focus on performance.
• A minimum of 10-15 years of experience in supply chain operations, including at least 10 years in leadership roles.
• Experience in inventory and order management cross functional partnership
• Demonstrated ability to drive change and generate meaningful results through processes and people, rather than technology investment.
• Strong business acumen with a history of operational excellence, and experience managing costs and profitability.
• Deep experience implementing and working in heavily automated distribution environments.
• Proven hands-on project management and change management experience and someone who can see the big picture, but comfortable in executing tactical issues.
• Excellent communication skills (written and verbal), organizational, analytical and problem- solving skills, along with attention to detail
• Strong team builder who has the demonstrated ability to attract recruit, develop and retain talent. A leader who creates loyalty, trust and following, and can instill a culture of accountability and focus on performance.
• A Bachelor’s degree is preferred. Degree focus on operations or engineering desired.
• Strong Microsoft Office skills including Excel, Word, and PowerPoint.
  
  

Physical Demands

• Regularly sit, stand, talk, hear, reach, stoop, kneel, climb.
• Occasionally lift, carry, push, and pull up to 50 lbs.
• Regular, predictable attendance is required
• Specific vision abilities include close visual acuity to perform activities such as: preparing and analyzing data, transcribing information, using a laptop, and reading.
  
  

Work Environment

Production/warehouse

Benefits & Perks

We offer Medical, Dental & Vision Plans, Company-Matching 401k Options, Flexible Vacation & Personal Days, Tuition Reimbursement Program, Generous Product Discounts, and much more!

About Sports Endeavors

A family-owned company since 1984, Sports Endeavors is made up of players, coaches and passionate fans. Together, we help people pursue their passion for sport by delivering unrivaled service and selection, expert advice and stories of inspiration. Our brands include: Soccer.com, World Soccer Shop and 431 Sports.

Headquartered in Hillsborough, NC, and with our Customer Fulfillment Center located in Mebane, NC, the "home field" for Sports Endeavors, LLC is North Carolina's vibrant Triangle region that’s also home to Chapel Hill, Durham, and Raleigh. We are proud to foster a collaborative and creative workplace, with a culture based on integrity and respect