Member Services Representative

Summary

The Membership Services Representative role will be responsible for delivering proactive and reactive customer service to a large base of full season membership accounts on a daily basis. The position will also be the main point of contact for these accounts on Revolution game days. This position is responsible for meeting or exceeding assigned sales and activity targets.

Duties And Responsibilities

• Make a high volume of outbound customer service calls to full-season membership accounts.
• Must meet or exceed all assigned activity requirements.
• Must meet or exceed all assigned sales targets.
• Thoroughly explain all the features and benefits of the package to each customer so that they get the most out of their experience and ultimately decide to renew/add-on to their package.
• Working with the Senior Manager, Strategy and Retention, develop and execute a series of events and experiences designed and targeted towards membership accounts in the first and second years.
• Prospect each account for referral and cross-selling opportunities.
• Keep accurate CRM records and perform necessary follow-up with customers.
• Commit to the mastery of the Seven Step Sales Process; this position will receive extensive initial and ongoing training.
• Answer the 1-877-GET-REVS calls and provide specific customer service to Revolution season ticket holders and ticket purchasers and provide general customer service for daily inquiries.
• Interface with the ticket office on a daily basis to facilitate the timely delivery of tickets and payment processing.
• Perform other various tasks and special projects at the direction of the Senior Manager, Strategy and Retention.
• Special projects and assignments as business dictates
  
  

Supervisory Responsibilities

• This position has no supervisory responsibilities
  
  

Skills And Qualifications

• Bachelor’s degree preferred
• 2-4 years of sales experience
• Excellent written and oral communication skills
• Professional and courteous demeanor on the phone and in person
• Manage multiple timelines in a fast-paced, deadline oriented environment
• Highly computer proficient and skilled working with MS Word and MS Excel
• Able to travel and work nights/weekends as needed
  
  

PHYSICAL DEMANDS

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment
• The employee frequently is requi