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Store Lead (Retail Sales Associate Lead) (Level 2)

Reports to: Manager, Senior Manager, Assistant General Manager, and General Manager.

Supervises: Assigned Department Staff.

Compensation: $17-$24, non-exempt position. Specific starting wages are dependent on location and experience.

Who we are:

Join Sports Basement, a sporting-goods retailer specialized in being a hub for the community, selling the best brands with basement prices, and giving back to the community since 1998. From a one-off shop in a San Francisco warehouse open only on the weekends to 12 fully stocked Bay Area locations and a recently opened OC location. We’ve added a rentals program, developed full-blown ski shops and bike shops in house, and even created SportsBasement.com geared for your gear needs. We've grown up quite a bit since 1998. Thanks to you, we're incredibly proud of the company we are today. 

Our Mission:

We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day we know that your gear is more than just stuff, and we're more than just a store.

Our Core Values: 

It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.

• Couches before profit

• Economical vs. Extravagant

• Volunteer vs. Donate

• Proximity vs Productivity

• O.K. is not O.K.

• Doers vs. Degrees

• Creativity before efficiency

• Autonomy before rules

• YES! vs. NO

• Safety before speed

Full Description Summary: A Store Lead is someone who knows their zone/department inside and out, and they desire to grow their leadership skills. You’ll work directly with the Management team to ensure the day-to-day operations and expectations of their zone/department are being met. The ideal candidate is a positive leader that contributes to the overall morale of the store, and they continuously work to uplift staff in their zone. They assist with the day-to-day management of the zone/department by creating daily task lists, delegating roles to staffers in their zone/department, and following through on projects. A lead provides WOW customer service and is a role model for fellow staffers. They understand what makes Sports Basement awesome and unique. A Lead typically has oversight of one zone/department and works primarily on the sales floor in their assigned zone/department.If you love talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most. Depending on the needs of the store, other duties may be assigned from time to time.

What you’ll do:

Apply Core Values

• Implement company core values, policies, procedures, and safety measures.

• Demonstrate the SB value “OK is not OK” in all aspects of your role.

• Demonstrate good judgment in all situations.

• Hustle throughout your shift in a fast-paced environment.

• Remain positive in challenging situations and offer creative solutions to problems.

Customer Service

• Able to provide outstanding (WOW) customer service.

• Be an expert in your department/zone to consistently deliver WOW customer service through engagement, uncovering needs, making product and/or service recommendations, and utilizing SB tools (Sale Saver and Affirm).

• Expert in home zone/department and proficient in one other department to provide excellent on-the-spot customer service.

• Implement SB's Security Policy.

Product Management

• Identifies merch priorities for their zone/department and works with their manager to create a daily plan of action. 

• Works with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department.

• Collaborates with the merchandising team to create awesome department/zone displays.

• Communicate with Buyers to improve product management.

• Works with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively and safely.

Staff Experience & Development

• Maintains open communication; zone/department staff find you approachable and are comfortable coming to you with questions, concerns or issues. 

• Actively participates in zone/department trainings and clinics.

• Is the point person for training zone/department staff.

• Provides support to the sales floor during peak periods or when the need arises.

• Demonstrates the ability to delegate and give clear instructions to their store staff and holds their team accountable to working efficiently to complete daily tasks and store operations.

• Train SB staff when needed to utilize SB tools to create WOW experiences.

• Your Manager or General Manager may require you to be a POS Level 4 as a part of your Lead requirements.

Business Experience

• Stays up-to-date with all company information and quickly implements department initiatives.

• Is aware of daily goals and keeps track of store performance against set goals. 

• Works with a supervising manager to identify assigned department staffing needs, reviews applications and conducts interviews, keeping diversity and inclusion efforts top priority.

• Responsible for working with their manager to complete daily operations in the assigned zone/department. 

• Is a self-starter and understands how to prioritize daily workload

• With oversight from the manager, a lead helps to delegate and give clear instructions to store staff; works efficiently with staff to complete daily tasks.

• Ability to effectively communicate both written and verbally.

• Actively seeks out improvement opportunities for their assigned departments and personal leadership.

• Understands the charm of Sports Basement, and creates a positive and fun vibe that elevates the customer and staff experience.

Qualifications

• Previous retail or industry experience. Recent experience as a department Lead or Shift Supervisor or a desire to grow into a leadership role.

• Ability to create a WOW experience for every customer.

• Strong verbal and written communication with customers and staff.

• Attention to detail is critical.

• Basic computer skills.

• Flexibility and adaptability as your role day to day might change.

• Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.

• Maintains a clean and safe work environment.

• Time management and problem-solving skills.

• Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas). 

• Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms).

Sports Basement is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (Includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Salary : $24 - $28