Operations Manager on Duty (MOD)

The Sporting Club at The Bellevue features nearly 100,000 square feet of health, fitness, athletic and social facilities. The facility includes a basketball and pickleball court, state of the art fitness equipment, private saunas, an indoor Olympic sized pool, and various fitness classes. Additionally, the club features 2 squash courts and a golf pavilion with 3 simulators, a hitting net and putting green. The Sporting Club has recently gone through a complete renovation transforming it into the ultimate health and wellness destination in Philadelphia.

The Sporting Club at The Bellevue has an exciting opportunity for Operations Managers on Duty (MOD) to join our growing team. We are looking for energetic, friendly, and experienced professionals who can ensure our Club is operating in accordance with our established policies, procedures, and guidelines. MODs will manage and oversee the Club operations and maintenance, as well as manage assigned projects.

Primary Responsibilities:

• Open/close the Club at established time
• Ensure all Club access policies are followed; handle non-member access issues per club policies
• Provide fitness floor coverage during staff breaks or when needed
• Possess a comprehensive understanding of all emergency procedures and emergency contact information including Bellevue security, policy, fire, and rescue procedures
• Complete incident reports immediately following an incident in an accurate and detailed manner
• Process member photo IDs when necessary
• Directly manage the established appearance and functionality of all equipment and amenities throughout the Club
• Address all non-complaint issues immediately using established systems with Engineering and housekeeping
• Handle any member service issues that arise during the shift and complete an incident report as required
• Conduct member prospect tours as needed to assist the membership sales office staff
• Possess an in-depth knowledge of all company policies, procedures, and club programs and services
• Possess knowledge of Club Automation in order to address member issues
• Remain available at all times via in-person and radio contact during each scheduled shift
• Maintain the operations policy and procedures in the staff binder

Position Requirements:

• Bachelors degree or equivalent
• Two or more years managing in a fitness or athletic related environment preferred
• Current CPR/AED and first aid certification is a plus
• Ability to work flexible schedule including early mornings, late nights, and weekends on a regular basis

Technical Skills/Knowledge:

• Proficient use of hardware and software programs, including MS Office
• Excellent verbal and written communication skills
• Must be able to work in a team environment
• Ability to work independently with minimal supervision
• Excellent attention to detail
• Excellent customer service focus, professionalism, and discretion

Compensation / Benefits

• $22.00/hour
• Medical, dental, and vision insurance
• Paid time off

The Sporting Club is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.