Creative Operations Manager

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
  
  

At Sport Clips Haircuts, creativity fuels our brand—and strong operations make that creativity scalable. We’re looking for a Creative Operations Manager to serve as the operational backbone of our internal creative engine, ensuring our work moves seamlessly from brief to activation while maintaining speed, quality, and consistency across the system.

This role is critical to powering our Brand-Led Campaign Engine and supporting all internal creative project requests. You’ll design, implement, and optimize the systems, workflows, and tools that allow our creative teams to do their best work—on time, on budget, and on brand.

This is a hybrid role based in Georgetown, TX, requiring in-office presence at least three days per week.

What You’ll Do

Reporting to the VP of Brand & Creative, the Creative Operations Manager partners closely with Brand Marketing, Franchise Partners, Internal Stakeholders, Media, Digital, Social, CRM, Field Marketing, and Operations to ensure creative execution is efficient and aligned with business priorities.

You will:

• Own and optimize creative workflows and project management systems
• Govern phase-gate processes from intake through delivery
• Manage creative project intake and prioritize work based on business impact
• Lead resource allocation and capacity planning across designers, copywriters, video, and motion teams
• Align timelines and expectations across stakeholders and channel teams
• Coordinate production and oversee day-to-day project execution
• Lead vendor management, including selection, onboarding, contract negotiation, scope control, and performance evaluation for agencies, freelancers, production partners, and print vendors
• Ensure brand standards and quality expectations are consistently met
• Track budgets, manage spend, and forecast costs for owned projects
• Oversee DAM governance and asset library management
• Report on creative performance metrics and operational efficiency
  
  

This role ensures all creative work—campaigns, evergreen assets, partnerships, social, CRM, internal initiatives, and field marketing—is delivered efficiently and consistently across the Sport Clips system.

What You Bring

Functional Expertise

• 6 years of experience in creative operations, marketing operations, or internal agency management
• Proven experience leading workflow systems for high-volume creative teams
• Deep understanding of the full campaign lifecycle across paid, owned, and earned channels
• Strong working knowledge of project management tools (Monday.com preferred)
• Experience managing creative resourcing across multiple disciplines
• Familiarity with DAM systems and asset governance (Ansira preferred)
• Experience tracking budgets and managing external production and creative vendors
• Experience in franchise, QSR, retail, or multi-unit environments preferred
• Familiarity with Adobe Firefly capabilities is a plus
• Bachelor’s degree required
  
  

Self-Leadership

• Highly organized, systems-oriented, and process-driven
• Calm under pressure and effective in fast-paced, high-volume environments
• Proactive in identifying and resolving bottlenecks
• Detail-focused with timelines, approvals, routing, and quality control
• Bias toward action and continuous improvement
  
  

Cross-Functional Leadership

• Clear, confident communicator who simplifies complexity
• Trusted partner to stakeholders and channel leads
• Comfortable pushing back when scope or timelines are misaligned
• Escalates risks and issues early
• Protects creative focus while balancing business needs
  
  

Flexible work from home options available.

Compensation: $70,000.00 - $90,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Sport Clips is one of the most respected and fastest-growing hair care franchises in the United States. Recognized by Entrepreneur as one of the Top 10 ”Fastest-Growing Franchises” and FORBES as a “Top Ten Best Franchise” to buy for its investment category, Sport Clips continues to experience success through our belief that our Team Members are our greatest asset. Founded by Gordon Logan in 1993, Sport Clips now operates a franchise system of nearly 1,900 stores in the United States and Canada – and counting!

At Sport Clips, it is our mission to create a championship haircut experience for men and boys in an exciting sports environment! When you become a member of the Sport Clips Team, you will be joining people who live by three simple values, which were inspired by the same core values famed football coach, Lou Holtz, used to build championship football teams: "Do Your Best. Do What's Right. Treat Others the Way They Want to Be Treated.” Whether it’s through the many important causes Sport Clips stores support, or our program established to help team members in need, there are many ways you’ll see values in action at Sport Clips! Join us to see why, at Sport Clips… It’s Good to be a Team Member!

If you’re looking to build your career, Sport Clips is the place for you. Discover more about our company and see what our Team Members are saying on Facebook.