Hotel Front Desk Supervisor (FT)

Responsible for leading the front desk team in providing exceptional service to hotel guests by following established procedures. The Front Office Supervisor manages all aspects of the department including but not limited to operations, planning, budgeting, and payroll in accordance with hotel policies and procedures. Works as part of the hotel management team.

The schedule for this position typically consists of 4 weekday shifts and one weekend shift. This applicant must have open/flexible availability and willing to cover shifts.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 65,000 sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch (3 hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Act as manager on duty for the hotel, dealing with service issues, problem solving, and other issues that may arise.
• Effectively communicates all pertinent activities to hotel team regarding daily activities, VIP guests, events, and special circumstances.
• Maintain a professional and high-quality service-oriented environment at all times.
• Leads trainings for new team members.
• Manages cash handling procedures.
• Establishes procedures for property management system and ensures compliance.
• Works with Housekeeping Manager to ensure cleanliness standards are exceeded.
• Develop and maintain a well-informed, working knowledge of competing hotel properties as well as attractions available in Butler County.
• Establish an ongoing personal development plan.
• Assists Front Office Manager in conducting regular team meetings to review hotel performance, service scores, successes, and service improvement areas.
• Assists Front Office Manager in creating improvement plans as necessary to address individual and team areas of opportunity.
• Stays informed of industry trends and happenings through research, networking, and attending industry events.
• Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates regarding new procedures and training. Ensure staff is fully trained in emergency procedures.
• Impeccably dressed and sets the standard for uniform wear
• All other duties as assigned

• 3 year(s) in a hotel front office role
• Previous supervisory experience in guest-focused department
• 18 years of age or older
• High School Diploma or equivalent
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that includes evenings, weekends, and/or holidays
• Authorized to work in the United States

Preferred Qualifications

• Highly dependable with a history of consistent attendance and punctuality.
• Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Ability to remain calm in tense or stressful situations.
• Experience communicating with individuals of diverse demographics
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
• Integrity to safeguard confidential information
• Bilingual in English and Spanish is a plus
• Strong leadership skills; Inspires respect and trust from others; provides vision, inspiration, and guidance. Experienced in setting goals and developing individuals.

Working Conditions

• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing, and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 10 lbs. frequently, and up to 50 lbs. occasionally.
• Noise Level: The noise level in this environment is typically moderate.