What are the responsibilities and job description for the Laundry Attendant position at Spokane Tribe Resort & Casino?
Responsible for cleaning, folding, pressing, and sorting Hotel linen to the quality and safety standards set by Spokane Tribe Resort & Casino, inventory control, counting, and documentation.
- Work collaboratively with other Hotel departments to ensure seamless guest service and quality performance of team members.
- Wash, dry, fold, and store linens, including sheets, pillowcases, bedspreads, draperies, towels, mats, shower curtains, and blankets following company policies and procedures.
- Keep count of everything laundered each day and note this on the housekeeper sheet (when requested.)
- Check linens daily for wear or stains that may make them unsuitable for use. Keep count of rejected linens.
- Responsible for the day-to-day care of laundry equipment. Advise Hotel Facilities / Housekeeping Manager promptly concerning maintenance and repairs.
- Assist Hotel Housekeeping as assigned.
- Load and unload washer and dryer.
- Separate terry from linen and wash separately.
- Ensure that all linen and terry is free of stains and tears prior to washing.
- Clean dryer lint screens daily and as needed.
- Clean exterior of machines daily.
- Sweep and mop the laundry floor daily.
- Clean the entire laundry area once per week.
- Maintain laundry carts and racks by cleaning bi-monthly.
- Provide the highest quality of service to the guests at all times.
- Maintain current health and safety policies and procedures and consistently meet standards of safety, cleanliness, and maintenance throughout the Department, including ensuring all required certifications remain current; Ensure proper usage of chemicals and cleaning supplies and proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations.
- Maintain work area in a good and safe state of repair. Maintain clean, safe, and well-stocked areas.
- Consistent and regular attendance is an essential function of this job.
- Able and willing to work any shifts including weekends, holidays, and overtime.
- Perform all other duties as assigned
- Communicate effectively with all levels of team members, guests, and outside contacts.
- Work effectively in a fast-paced environment.
- Move around all work areas effectively and efficiently.
- Execute effectively all instructions given in written, verbal or graphic form.
- Identify problems and propose and execute solutions.
- Work periodically under conditions of extreme urgency (creating higher levels of job stress).
- Excellent attention to detail.
- High School diploma or GED.
- Strong guest service and problem-solving skills.
- Able to Multitask in a fast-paced environment
- Must be able to tolerate areas containing varying noise, smoke, and temperature levels
- Six (6) months related experience and/or training preferred. Related, relevant, and/or direct experience may be considered in lieu of the minimum educational/experience requirements indicated above.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Obtain and maintain any certification or license, as required by law or policy.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Valid Washington State Drivers’ License may be required to use company vehicles and must be insurable through STRC’s insurance provider.