Spoko Chewelah Retail Associate

SUMMARY The retail associate provides excellent customer service while accurately processing sales transactions for both fuel and merchandise. The retail associate will assist in Spokane Tribal Enterprises Spoko Fuel operations, in addition to ensuring and maintaining a clean and safe work environment. DESCRIPTION Title: Retail Associate Work Schedule: Part-time/Non-exempt. Flexible shifts required (all days of the week and hours, holiday and special events). Work schedule is contingent and determined by business needs. Reports to: Spoko Fuel General Manager Location: Chewelah, WA MISSION “Our mission is to develop and engage in businesses that create sustainable economic development & employment opportunities for the Spokane Tribe. Engaging and supporting the local communities and Enterprise staff through business operations and outreach programs.” KEY ROLES and RESPONSIBILITIES Provides top quality service at all times and to every customer, in accordance with Spoko Fuel policies and procedures. Conducts sales transactions quickly and accurately. Operates a cash register by scanning all merchandise UPCs, to display retail pricing of customer purchases on the display monitor. Enters all transactions into the cash register, accepts payment and accounts for all funds. Reviews and checks customer credit cards and identification, strictly following policies and procedures. Obtains electronic authorization for all charges. Issues sale receipts to all customers, and counts back the correct change to all cash paying customers. Performs duties displayed on Spoko Fuel cleaning and daily task lists; stocks and merchandises as instructed by management. Accomplishes shift changes by documenting unit inventory counts of tobacco products and cash register counts at the beginning and end of every shift. Works with customers to identify needs and resolves any complaints and problems. Takes measures to preserve the safety of employees and all others in the work location. Wears required safety equipment. Verifies the age of customers purchasing alcohol or tobacco products and enters the customer’s date of birth into the cash register. Verifies identification and documents all Tribal and Inter-Tribal discounts. Other duties as assigned. QUALIFICATION REQUIREMENTS Candidate must be 18 years of age or older. Candidate must be able to successfully pass a background check and pre-employment drug screening. Candidate must be able to obtain a Food Handler’s Permit within 14 days of employment. Candidate must be able to obtain an Underground Storage Tank Class C Certification within 14 days of employment. Candidate must be able to follow all safety guidelines and be familiar with and follow all Tribal, Federal, and applicable Washington State laws pertaining to convenience store operations. Candidate must be able to work flexible shifts (all days of the week) and hours, holidays, and special events. TRAITS AND SKILLS REQUIRED Excellent oral and written communication skills, organizational skills, in addition to encompassing the ability to deal effectively with people in multifaceted work environment. EDUCATION None. SUPERVISORY CONTROL None. ENVIRONMENTAL and WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for long periods of time. Must be able to safely lift up to 50 lbs. Maintain composure during stressful situations and conditions. Follow policy and procedures in emergency situations, i.e. theft, robbery, power outages, network and equipment failures, etc.