Patient Services Representative

Salary: $25.88 - $33.06 Hourly
Location : Treatment Services 312 West 8th Avenue, Spokane, WA
Job Type: Full-Time 37.5 Hour Work Week
Job Number: 20260012
Division: Finance
Program: TS Medical Insurance & Billing
Opening Date: 05/07/2026
Closing Date: 5/21/2026 11:59 PM Pacific

*NOTE* Your application must include your first and last name as they appear on your social security card.
Why work at SRHD?
Come advance your career as a Patient Services Representative with the Spokane Regional Health District!
This full-time position is located at the SRHD Treatment Services location, has a dedicated dayshift schedule of Mon-Thu 5:15am-1:45pm and Fri 5:15am-11:15 am, and has a base range of $25.88-$33.06 per hour, depending on experience.
Who we are:
The Spokane Regional Health District is passionate about public health and considers it a privilege to be able to provide services to the residents of Spokane County. We are one of 35 local public health agencies serving Washington state's 39 counties. We have approximately 280 employees and serve a population of more than 550,000 in Spokane County.

What we do:
Spokane Regional Health District is organized into six divisions to best serve the diverse needs of our community: Environmental Public Health, Community Health, Treatment Services, Disease Prevention and Response, Administration, and Finance.

Why you should work with us:
Come join a team where you will have the opportunity to make a difference! The Spokane Regional Health District promotes a culture of growth, teamwork, and family. We are offering an opportunity to become part of an energetic team in a supportive work environment and have a positive impact on our community at the same time! Flexible shifts to work well with your lifestyle, great pay, and a friendly atmosphere are just a few reasons to join this amazing team!
What you can expect from us:

Working at the Spokane Regional Health District is more than just a job; it is a place where you can be directly involved with the betterment of the health and well-being of your local community. Below is a summary of our benefits:

• 37.5-hour work week
• 13 Paid Holidays plus 1 personal day
• Paid Vacation (7.5 hours per month)
• Paid Sick Leave (7.5 hours per month)
• Pension plan options
• Tuition reimbursement
• Competitive medical benefits
• Career growth and development planning
• And much more...

What you'll be doing
The Patient Services Representative is primarily responsible for serving as a liaison between SRHD Opioid Treatment Services' patients and healthcare professionals (internal/external) to ensure patients receive the right information needed for understanding/guidance of the various insurance company options. They educate the patients around benefit packages and billing options, help the patients to understand and be able to navigate the healthcare system, understand the flows/processes of claims surrounding the various insurance plans, and work with patients to ensure financial compliance.
Some Essential Functions Include:

• Assists patients and clarifies any points of confusion with a variety of insurance issues/concerns surrounding billing, coverage, authorizations, plan options, etc.
• Monitor Outstanding Balances for financial compliance weekly.
• Obtains authorizations from insurances that require authorizations for claims submission.

• Assists patients who are over income for Medicaid with selection of available Marketplace Insurance plans and helps them to understand how it works, their expected costs as well as for general and emergency room use. Also, looks at resources available to reduce their cost sharing amounts.

For a complete detailed job description, click here

What we need from you
Required Qualifications:

• Associate degree in business or closely related field.
• Three to five years of customer service experience, including two years of medical billing.
• Community Navigator Assister Certification/Recertification within 6 months of hire date.

An equivalent combination of education, experience, and professional certification may be considered provided the individual's background demonstrates the knowledge, skills, and abilities required for the position.

Preferred Qualifications:

• Bachelor's degree in business or closely related field.
• Experience in a mental health/behavioral health setting.

Check out our website below

If you share our values, we want to hear from you! For more information about SRHD and to apply online, visit our website at https://www.srhd.org/about-srhd

• Longevity Pay at 2.5% (10, 15 and 20 years for represented employees).
• Remote hybrid work available up to two days a week on approved positions.
• Full-time workweek at 37.5 hours.
• Flexible work schedules
• 13 Paid Holidays plus 1 personal day.
• Paid Vacation (7.5 hours per month).
• Paid Sick Leave (7.5 hours per month).
• Washington State Public Employee's Retirement Program (PERS2 or PERS3).
• Washington State Deferred Compensation Program (DCP).
• Medical/Vision with multiple plan options (Employee, Spouse, and Child(ren)).
• Dental (Employee, Spouse, and Child(ren)).
• Employer Paid Basic Life and AD&D (determined by annual earnings up to $200,000) and long-term disability.
• Supplemental Life Insurance for Employee, Spouse, and/or Children (voluntary).
• Flexible Spending Accounts (medical and dependent care).
• Health Savings Accounts (with participating medical plans).
• SmartHealth annual wellness incentives ($125 discount off the annual deductible).
• Tuition Reimbursement (up to $3,000).
• Public Service Loan Forgiveness Program.
• Employee Assistance Program (employee and family with up to 4 sessions per person, per situation, per year).
• Pet Insurance (voluntary).
• Identity Theft Protection (voluntary).
• Accident, Critical Illness, and/or Hospital Indemnity Insurance (voluntary).

01

Do you have an Associate degree or above in business or closely related field?

• I have a Bachelor's degree or higher
• I have an Associate degree
• I have a high school diploma or GED, but no formal degree

02

How many years of customer service experience do you have, including at least two years of medical billing?

• No formal experience
• 1 but less than 2 years of experience
• 2 but less than 3 years of experience
• 3 but less than 4 years of experience
• 4 but less than 5 years of experience
• 5 but less than 6 years of experience
• 6 but less than 7 years of experience
• 7 or more years of experience

03

Do you have a current Community Navigator Assister Certification or will be able to complete it within six months of your hire date?

• I have a current Community Navigator Assister Certification
• I will be able to complete it within six months of my hire date
• I will NOT be able to complete it within six months of my hire date

04

Do you have experience working in a mental health/behavioral health setting?

• Yes
• No

Required Question