SNAP is seeking a Chief Operating Officer (COO) to join our team. 

Lead with Purpose. Drive Impact. Transform Communities.

Spokane Neighborhood Action Partners (SNAP) is seeking an experienced, visionary, and action-oriented Chief Operating Officer (COO) to help lead one of the region's most respected nonprofit organizations.

This is more than an executive leadership position—it's an opportunity to shape the future of programs and services that improve lives across our community.

As COO, you will serve as a key member of SNAP's Executive Leadership Team, partnering closely with the CEO to oversee day-to-day operations, guide strategic initiatives, support organizational growth, and ensure excellence across a diverse portfolio of programs and services.

We're looking for a leader who is equally comfortable developing long-term strategy and rolling up their sleeves to solve challenges, support teams, and drive results.

Position Details

Open Until Filled – Applications will begin being reviewed on June 22, 2026.

Starting Salary: $10,576 - $13,332 per month DOE

Full Salary Range: $10,576 - $16,819 per month

Benefits Include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Long-Term Disability (LTD)
• Paid Time Off (PTO)
• 403(b) Retirement Plan

*SNAP offers a progressive vacation accrual program that increases earned vacation time as employees reach service milestones.

What You'll Do

The Operating Officer (COO) is a strategic “roll-up-your-sleeves” leadership position.  Reporting to the CEO. The COO is responsible for supervising key leadership staff responsible for an array of programs, leading overarching agency initiatives, and supporting multiple operational facets of the organization.  The primary responsibility of the COO is the day-to-day programmatic management of the agency and managing and growing SNAP’s mission in a rapidly changing field. 

The COO will partner with other Executive Team members to ensure that SNAP’s programs are operated consistent with our mission, vision, values, strategic plan, policies, and programmatic regulations.

Principle Duties and Responsibilities:

1. Foster and champion, the creation of a healthy workplace culture consistent with stated mission, vision, and values.
2. Take responsibility for identifying and addressing internal and external systemic barriers to create an equitable community.
3. Provide onboarding, evaluation, and supervision of Executive Team members leading the Community Action, Essential Connections, Housing Services, and Financial Stability Cores as well as any subsidiary programmatic activity.
4. During Core Director transitions or extended absences provide direct leadership and coverage for programmatic staff.
5. Work with Core Directors and programmatic staff to ensure contract, regulatory and policy compliance.
6. Serve on SNAP Executive Leadership Team and serve as a thought partner, decision maker, agency communicator, and change champion.
7. At the direction of the CEO, sign agency contracts, program reports, billings, checks, and documents necessary for the operation of the agency.
8. During the CEO’s absence, serve as Acting CEO, providing internal leadership and representing the CEO with staff, board, policymakers, funders, community groups, and in public appearances and forums.
9. During agency emergencies serve on the leadership team working to resolve challenges.  When the CEO is traveling or not available, serve as agency crisis lead coordinating SNAP’s response.
10. In collaboration with other staff members, oversee agency Community Services Block allocation, reporting, budgeting, and CSBG project management.  
11. Review programmatic grant applications and budgets prior to approval.
12. Review monthly programmatic financials and dashboards for performance and accuracy.
13. Receive and seek to resolve client, vendor, or programmatic complaints not addressed at the Core level or spanning multiple core areas.
14. Maintain and update no less than annually position-specific desk manual and “contract notebooks” for any programmatic funding contracts you directly oversee (like CSBG).
15. Serve as agency Chief Privacy Officer and serve on HIPAA Compliance Committee.
16. Review and track resolution of agency programmatic monitorings and report to the Board annually a high-level analysis of those monitorings.
17. Review and approve where appropriate job hiring requisitions.
18. Provide guidance with new program startups, existing program spinoffs, and programmatic wind-downs and lead overarching agency initiatives.
19. Serve as primary staff support to the SNAP Board of Directors Equity & Planning Committee and attend Board Executive and Finance Committee meetings as well as SNAP and SFA Board of Directors and Board Committee meetings.
20. Serve as agency ambassador, assist with creating potential agency donor connections, and attend agency fundraising and community relation events whenever possible.
21. Promote a workplace culture that values safety and work with staff to ensure safe work practices.
22. Provide excellent customer service at all times as well as help to grow the customer service culture within the agency.
23. Collaborate and support agency staff in completing CSBG organizational standards, and agency community needs assessment reports.
24. Represents SNAP on appropriate community committees and boards, and with the media.
25. Completes assigned tasks and performs related duties as assigned or as the situation dictates.

Who You Are

You are a mission-driven leader who understands that great organizations are built through strong teams, clear vision, and operational excellence.

You bring:

• Significant executive or senior leadership experience.
• Strong operational and program management expertise.
• Experience leading and developing high-performing teams.
• Exceptional communication and relationship-building skills.
• Strategic thinking balanced with a hands-on leadership approach.
• The ability to navigate change, solve complex challenges, and inspire others.
• A commitment to serving communities and advancing organizational impact.

Why SNAP?

At SNAP, our work changes lives.

Every day, our team helps individuals and families access housing, financial stability, energy assistance, employment services, and other critical resources that strengthen our community.

As COO, you'll help shape the future of a mission-driven organization while leading teams dedicated to creating lasting change.

If you're ready to lead with purpose, drive organizational excellence, and make a meaningful impact in the lives of others, we encourage you to apply.

Join SNAP. Lead Change. Strengthen Communities.

Requirements:

                Education and Experience

• Required:
• High school diploma or equivalent and 12 years of non-profit experience, of which 8 or more years are in a leadership role, including supervisory experience or some combination of education and experience totaling 12 years including 8 years of leadership and supervisory experience
• Preferred:
• Master’s degree in social work, Business, Public Administration, or related field and 10 years of experience in the supervision and administration of complex community action or multifaceted social service programs.

Knowledge, Skills, and Abilities

• Knowledge of, or ability to learn, community action, housing services, energy assistance, and financial stability programs.
• Knowledge of outcomes management, continual process improvement processes, and governmental compliance requirements.
• Knowledge of and experience applying equity, diversity, and inclusion practices.
• Skilled in computer operations including word processing, spreadsheets, and databases. Proficient in Microsoft 365 programs.
• Skilled in planning, delegation, assessment, time management, and conflict resolution.
• Skilled at creating and managing complex programmatic and organizational budgets.
• Skilled at leading and coaching leadership staff who oversee large teams.
• Skilled in organizational, planning, and multi-tasking skills, with the ability to organize and maintain clear and detailed records.
• Ability to empathize with and advocate for low-income households, and to maintain confidentiality with personal information.
• Ability to serve as a liaison between SNAP and the Board of Directors, donors, partners, and funders with an emphasis on effectively working in a team environment and with diverse populations.
• Ability to work independently, using initiative and judgment to resolve problems and ensure workflow is appropriately addressed in a timely manner.
• Ability to travel and work some evenings and weekends.

• Ability to conceptualize solutions to complex problems and to design and establish projects to meet current needs.

• Ability to successfully research, write, and package grant proposals.

• Ability to establish and maintain relationships with community members and local, state, and federal private and public organizations, community representatives, and volunteers.

Training and Certifications

• Ongoing professional development training in organizational leadership, contract and grant management, leadership and program related skills.
• Driver’s license, satisfactory driving record, insurance, and personal vehicle for Agency business

Work Environment/Physical Activities:

Work is generally sedentary and performed in an office environment.  Involves frequent local travel to neighborhood and government offices, and other work-related sites. Some domestic travel is required.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Salary : $10,576 - $16,819