Service Desk Representative

Job Summary:

Are you passionate about creating positive experiences for families and making a meaningful impact in a fast-paced environment? We are looking for a dedicated and friendly full-time Service Desk Representative to join our team! The schedule for this position is Tuesday -Saturday mornings (8:30 AM- 1:30 PM Tuesday - Thursday and Saturday; 10:00 AM - 2:00 PM Fridays) OR Monday - Thursday afternoons (2 PM - 8:15 PM). This position is long-term and about 24 hours per week. The training schedule in July and August is subject to change.

At Spokane Gymnastics, we invest in the development of every person who joins our team and will provide the tools not only to excel at this position, but long-term, and outside of work. Successful candidates will interact with kids, parents, and family members on a daily basis. Individuals with a positive attitude and great communication skills will thrive in this position. Pay range is $17.25 - $20 per hour. Starting pay depends on experience.

Responsibilities:

• Provide exceptional customer service to parents, students, coaches, and others at the front desk with enthusiasm and professionalism.
• Answer phone calls, emails, and in-person inquiries regarding class schedules, pricing, and other questions.
• Schedule and register kids for classes, private lessons, camps, and birthday parties.
• Collect payments for classes, private lessons, camps, events, and merchandise.
• Maintain accurate records of customer information, schedules, and payments in software systems.
• Collaborate with coaches and other staff to ensure smooth operation of the facility.
• Maintain a clean and organized front desk area.
• Assist with occasional injuries and respond appropriately to ensure a safe and supportive atmosphere.
• Attend mandatory staff meetings and training on some Thursday evenings to stay connected and grow as part of our team.
• Assist with other duties as assigned.

Qualifications/Skills:

• High school diploma or equivalent
• Customer service or administrative experience
• Willingness to learn
• Works well with others and has a positive attitude
• Excellent communication and interpersonal skills
• Strong organizational skills and multitasking skills

Pay: $17.25 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why would you like to join our team?
• Do you prefer us to communicate with you via email or text? Please list your preferred contact information if it is not on your resume.
• Please list contact information for 3 references (2 professional, 1 personal). References are only contacted at the end of the interview process.
• What is your availability to work?

Education:

• High school or equivalent (Required)

Ability to Commute:

• Spokane Valley, WA 99206 (Required)

Work Location: In person

Salary : $17 - $20