Inside Sales Representative

Inside Sales Representative

Spohn Burkhardt North America

📍 Location: Milford, CT

🕒 Full-Time

💵 Compensation: Based on experience

About Us:

Spohn Burkhardt is a global leader in the design and manufacturing of high-quality industrial control solutions, including joysticks, chair systems, and cabins. At our North American division, we deliver German-engineered excellence and custom solutions to clients across a wide range of demanding industries—from cranes and steel production to port terminals and mobile equipment.

We are seeking a technically capable and customer-focused Inside Sales Representative to support our growing business. This role is critical in managing inbound inquiries, supporting customers, and working closely with outside sales and manufacturer’s representatives to deliver accurate, timely quotations and solutions.

Key Responsibilities:

• Serve as the primary inside contact for inbound sales inquiries via email and phone
• Qualify customer needs and provide technical product guidance and support
• Prepare detailed quotations for standard and custom-configured products based on customer requirements
• Support outside sales efforts and manufacturer’s reps with quoting, follow-ups, and opportunity tracking
• Collaborate with engineering and operations teams to ensure technical accuracy and feasibility of proposals
• Maintain and update company systems with customer interactions, quotes, and project details
• Follow up on open quotations and assist in converting opportunities into orders
• Support the sales process with lead generation through outreach efforts
• Assist in resolving customer questions related to product selection, specifications, and order status
• Develop a strong understanding of Spohn Burkhardt products and applications across key industries
• Contribute to a high level of customer satisfaction through responsiveness and attention to detail

Requirements:

• 2 years of inside sales, applications engineering, or technical customer support experience (industrial or electrical preferred)
• Strong technical aptitude, with the ability to understand and interpret product specifications and customer requirements
• Experience and/or ability to read and understand wiring schematics, mechanical drawings and datasheets 
• Excellent communication skills—both written and verbal
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Proficient with Microsoft Office and CRM/ERP systems
• Self-motivated, team-oriented, and proactive in problem-solving

Preferred Qualifications:

• Experience with industrial controls, joysticks, HMI systems, or related electromechanical products
• Associate’s or Bachelor’s degree in Engineering, Industrial Technology, or related field (or equivalent experience)
• Familiarity with industries such as cranes, steel, material handling, or heavy equipment

What We Offer:

• Competitive salary
• Comprehensive benefits package including health insurance and 401(k) with match
• Ongoing training and development in a specialized technical field
• Opportunities for career growth into outside sales or technical roles
• A collaborative, customer-focused work environment

If you enjoy working at the intersection of customer support, technical problem-solving, and sales—this is an excellent opportunity to grow with a global leader in industrial control solutions.

Apply today and become a key part of the Spohn Burkhardt North America team.