What are the responsibilities and job description for the IT Technician II position at SPO Management LLC?
About Unrivaled Teamwear
Unrivaled Teamwear serves as the parent company of Champion Teamwear, Gear for Sports, and Knights Apparel, each an industry leader in the sports and team apparel space.
Our family of brands know what goes into great decorated garments, using top-quality fabrics and offering creative decoration options. Each brand offers customers a premier selection and exceptional service for all their sportswear needs, from t-shirts and caps to fleece, performance wear, and outerwear.
Overview
Supports day-to-day operations in the Information Technology department related to the implementation, execution, and maintenance of IT end-user devices and administration. Supports the business by providing end-user support across all departments.
Job Responsibilities
Mac support
- Experience with supporting and troubleshooting Apple Mac systems in a professional environment.
- Configuration of Mac devices across the business including hardware and software application support.
Windows PC Support (versions 7 through 11)
- Support PCs and laptops across the business including hardware and software application support. Troubleshooting abilities across a wide variety of configurations, software, and systems, as well as integrations with various hardware.
Hardware support
- Experience with supporting and troubleshooting a wide variety of hardware devices. PCs, Macs, laptops, printers, and industrial equipment.
User configuration and account management
- Support end user configurations and provisioning across on-prem and cloud environments for users, groups and systems. Experience with Office 365, Entra ID, SharePoint, and Teams.
Network support and troubleshooting
- Experience with supporting and troubleshooting networked equipment and endpoints including switches, printers, UPS battery backups, and various production machines.
Oracle Experience
- Experience with Oracle and user account management a plus.
Minimum Qualifications
- Associate's or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 2 years or more experience in the IT Field in a professional environment
- Strong knowledge of Windows and MacOS operating systems.
- Experience with Microsoft 365, Active Directory, and basic networking concepts.
- Excellent troubleshooting, analytical, and customer service skills.
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the associate. Other duties will be assigned as needed.
EOE/AA: Minorities/Females/Veterans/Disabled
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing as well as participate in E-Verify.
