What are the responsibilities and job description for the Tier 1 Support Technician position at SPN Networks?
Join the SPN Networks Team!SPN Networks, a Managed Services Provider based in Santa Fe Springs, CA, is looking for a motivated, customer-focused Tier 1 Support Technician with an emphasis on onsite and field technician work. If you enjoy hands-on technical work, helping users in person, and being part of a supportive and growing team, we'd love to meet you. This role offers a clear growth path toward Tier 2 engineering, project work, or specialization in networking or cloud technologies.Who We AreFounded in 2002, SPN Networks has grown steadily by nurturing strong, long-term client relationships. We operate with an open-door policy, value collaboration, and maintain a supportive team culture where everyone can contribute and grow. We invest in our people, celebrate wins together, and provide the kind of environment where motivated technicians can develop their skills and advance their careers.Position OverviewProvide first-level technical support to clients via phone, email, chat, and ticketing.Serve as the onsite technician for workstation setups, equipment installations, and minor hardware repairs.Troubleshoot common issues including connectivity, password resets, printers, malware cleanup, and workstation problems.Perform Tier 1 tasks in Microsoft 365 and Google Workspace (account setup, resets, permissions, license changes).Document all work accurately and follow established SOPs to ensure consistent service quality.Escalate issues appropriately and maintain clear communication with clients.Candidate Qualifications1 year of professional help desk or technician support experienceCompTIA A CertificationBasic knowledge of Windows, Mac, Microsoft Office, and common business applicationsFoundational understanding of networking concepts (TCP/IP, DNS, DHCP)Basic hardware troubleshooting skillsExperience with Microsoft 365 and Google Workspace user administrationStrong communication skills and a professional customer service demeanorReliable, organize, and able to work both independently and as part of a teamStrong task prioritization and time-management skills in a fast-paced environmentAbility to lift up to 50 lbs., climb an 8-foot ladder, and user basic hand and power toolsValid driver's license and a clean driving recordAvailability for occasional after-hours or weekend workPreferred QualificationsExperience working in an MSP setting, supporting multiple clients and environments MS-900, AZ-900, Network CertificationsBenefits includeCompetitive salary 401(k) with company matchComprehensive health benefitsGenerous holiday and PTO planProfessional development and certification supportA collaborative culture with strong team supportReady to Grow Your Career?If you're looking for a place where you can build your skills, do meaningful work, and be part of a fun and supportive team, we'd love to talk. Apply today and take the next step in your IT journey!Note: This is a full-time position based in Santa Fe Springs and surrounding service areas. Background check and 90-day probationary period required.
Salary : $54,000 - $62,000