Pet Parent Experience Associate

Sploot Veterinary Care is introducing a brand-new approach to Urgent & Primary Care for pets, and we’re seeking a rockstar Pet Parent Experience Associate to join our team full-time in Colorado Springs, CO! If you’re passionate about providing an AMAZING client experience and want to make an immediate impact on pet parents and their furry friends, we want to hear from you.

About Sploot Veterinary Care

At Sploot, we believe every pet deserves high-quality veterinary care—whether it’s a routine checkup or an urgent situation that can’t wait. We also know a happy and healthy veterinary team is the foundation of exceptional patient care. That’s why we focus on support, collaboration, and work-life balance, enabling each team member to thrive. Join us at our Colorado Springs, CO clinic and help shape the future of veterinary medicine!

Responsibilities

• Client Support & Coordination: Provide a positive, empathetic experience as the first and last point of contact for pet parents, from check-in to check-out.
• Schedule Management: Create, update, and own the daily clinic schedule, ensuring the flow of appointments runs smoothly.
• Team Collaboration: Work alongside veterinarians, technicians, and fellow associates to deliver top-notch care for every patient.
• Problem-Solving: Remain calm under pressure, handling in-clinic issues with professionalism and efficiency.
• Communication & Guidance: Offer reassurance to pet parents, ensuring they know their furry family members are in excellent hands.
• This is an onsite role requiring attendance and coverage across multiple clinic locations.
• This position includes weekend shifts as part of the regular scheduling requirements.
  
  

What Catches Our Eye

• Veterinary/Animal Industry Background: Prior experience in a veterinary clinic or pet care setting.
• Exceptional Customer Service: Proven success delivering memorable client experiences.
  
  

Compensation & Benefits

• Competitive Base Pay: $19–$22/hour to start with opportunity to grow based on performance.
• 401(k) Retirement: Company match to help secure your future.
• Healthcare: Health, Dental, and Vision insurance with a generous employer contribution, plus HSA option.
• Paid Time Off: Two weeks of PTO initially, with more added the longer you’re with Sploot.
• Parental Leave: up to 12 weeks of paid parental leave.
• Pet Care Perks: Generous benefits for your own fur babies.
• Snacks & Swag: Food and snacks during shifts, team events, and plenty of Sploot-branded gear!
• Note: Benefits may vary based on experience or qualifications.
  
  

Apply Today

Ready to take the lead in creating an outstanding pet parent experience in Colorado Springs, CO? Apply now to join Sploot Veterinary Care as our Pet Parent Experience Associate! We’re excited to welcome a passionate, customer-focused professional who’s ready to help redefine the future of veterinary care.

Please DO NOT call the Sploot client phone line for an update on your application. We will reach out to you directly if you are a fit for this role.

According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.