What are the responsibilities and job description for the Customer Service Associate position at Splintek?
Description
Splintek is a Lenexa based, made in the USA manufacturing company in the business of providing high-quality healthcare products to Retailers, Professionals and direct to consumers since 1996. Innovation, team-based, high energy, casual business environment. Splintek’s mission is to enhance the quality of life globally by innovating healthcare products for better sleep, more comfort, and overall health. Please visit our website at www.sleepright.com
POSITION SUMMARY
We are a growing manufacturer of health products seeking a detail-oriented Customer Service Associate to support both inbound and outbound customer communications. This role is responsible for accurate order entry, customer follow-up, and coordination with production, shipping, and accounting teams. Accuracy, professionalism, and strong phone etiquette are essential.
This position handles approximately 15–25 calls per day, with a focus on precise data entry and clear communication rather than high call volume.
DUTIES AND RESPONSIBILITIES / ESSENTIAL FUNCTIONS
- Answer inbound customer calls professionally and respond to inquiries regarding orders, products, pricing, and shipping status
- Make outbound calls for order confirmations, follow-ups, back-order updates, and account support
- Accurately enter and manage customer orders in ERP/accounting systems
- Verify product codes, pricing, quantities, and shipping details before processing
- Coordinate with production and warehouse teams regarding order status and inventory availability
- Resolving customer issues efficiently while maintaining professionalism
- Maintain detailed and accurate customer records
- Process returns, credits, and order changes according to company procedures
- Support Inside sales and account management activities as needed
Requirements
EDUCATION REQUIRED:
- High school diploma or GED
EXPERIENCE AND SKILL REQUIRED QUALIFICATIONS:
2 years of customer service experience (manufacturing or distribution environment preferred)
- Strong phone etiquette and professional communication skills
- Excellent communication skills (spoken and written English)
- High level of accuracy in data entry
- Experience with ERP systems or order entry software
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks while maintaining accuracy
- Typing speed of 50 WPM
PREFERRED:
- Experience in a manufacturing environment or product distribution fulfillment
- Experience supporting health, wellness, or regulated products
- Understanding of inventory, shipping processes, and basic supply chain workflow
- AR and AP clerk experience
KEY COMPETENCIES
- Detail-oriented and process-driven
- Clear and confident communicator
- Problem-solving mindset
- Team-oriented with cross-department collaboration skills
- Reliable and accountable
**We are NOT interested in working with recruiters or employment agencies at this time. Please do not email about potential candidates.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Vision: Use vision to read, write, type, operate office, electronic, and manufacturing equipment, and make fine adjustments.
Speaking/Hearing: Give and receive information through speaking and hearing.
Motor Coordination: Requires hands to operate equipment.
Lift/Carry: Regularly lift, push, and move up to 50lbs.
Environment: Office and warehouse environments may be dust, contain sharp edges, include areas that are not well lit, the floor may be uneven or cracked, and the facility may be subject to variations in temperature.