Bilingual Automotive Service Advisor/Operations Manager

Bilingual Automotive Service Advisor / Operations Manager

Splash N’ Dash ExpressLube is seeking an experienced, fully bilingual Automotive Service Advisor / Operations Manager to lead the daily administrative, sales and operational functions of our express oil change, general automotive repair and hand car wash business.

Professional fluency in both English and Spanish is required.

This is not an automotive technician or master-mechanic position. Our mechanic is responsible for diagnosing and performing mechanical repairs. The Operations Manager must understand the mechanic’s diagnosis, ask the correct questions, prepare an accurate estimate, locate and order parts, explain the repair to the customer, obtain authorization and manage the service process through final delivery and post-service follow-up.

Main Responsibilities

Operations and Employee Leadership

* Direct the daily operation of two express oil-change bays, one mechanical-repair bay and the car wash operation.

* Organize vehicle flow, employee assignments, pending estimates, parts orders and delivery times.

* Supervise lube technicians, mechanic workflow and car wash personnel.

* Lead short daily opening meetings to review workload, priorities and performance expectations.

* Conduct regular employee coaching, training and accountability meetings.

* Address attendance, productivity, customer-service and workplace-conduct issues.

* Maintain a clean, organized and professional operation.

* Report operational, staffing and customer concerns to ownership.

Automotive Estimates and Parts

* Receive diagnoses and repair recommendations from the mechanic.

* Use Mitchell 1 or comparable software to research labor times and prepare estimates.

* Prepare complete customer quotations, including labor, parts, markup, shop supplies and taxes.

* Locate and compare parts from multiple suppliers.

* Verify part numbers, prices, availability, warranties and delivery times.

* Order and track parts, returns, credits, warranties and core charges.

* Obtain documented customer authorization before beginning additional work.

* Monitor repair orders from diagnosis through completion.

* Keep customers informed about repair progress, delays and completion times.

Customer Service and Sales

* Manage customer check-in and checkout.

* Explain services and repair recommendations clearly in English and Spanish.

* Sell oil changes, filters, wipers, batteries, brakes, fluid services, mechanical repairs and car wash packages.

* Present legitimate recommendations professionally without high-pressure sales tactics.

* Follow up on pending estimates and previously declined services.

* Handle customer questions, complaints, warranties and service concerns.

* Perform post-service follow-up, verify customer satisfaction and encourage repeat business and reviews.

Software and Administrative Systems

The selected candidate will be required to use and manage:

* Mitchell 1 for labor guides, repair information and mechanical estimates.

* DropTop POS for check-in, repair orders, service packages, invoices, discounts, payments and inventory.

* Steer CRM for customer records, service reminders, declined-service follow-up, retention and review requests.

* GoHighLevel for customer communication, automated follow-up, marketing and customer reactivation.

* Automotive parts-supplier platforms for pricing, ordering, tracking, returns and warranties.

* Email, text messaging, digital inspections and operating reports.

Previous experience with Mitchell 1, DropTop and Steer CRM is strongly preferred. Experience with comparable automotive platforms will also be considered if the candidate demonstrates strong computer skills and the ability to learn new systems quickly.

Required Qualifications

* Professionally fluent in both English and Spanish.

* At least four years of automotive service-industry experience.

* At least two years as an Automotive Service Advisor, Senior Service Advisor, Assistant Service Manager, Quick Lube Manager or Automotive Operations Manager.

* Experience preparing automotive estimates and repair orders.

* Experience using labor guides or automotive estimating software.

* Experience locating, pricing, ordering and returning automotive parts.

* Experience using automotive POS and CRM platforms.

* Proven automotive customer-service and sales ability.

* Experience supervising or coordinating employees.

* Understanding of labor pricing, parts markup and gross profit.

* Strong computer, leadership, organization and multitasking skills.

* Valid driver’s license and acceptable driving record.

* Availability to work Saturdays.

Automotive repair experience is helpful but is not required. The selected candidate will not be expected to diagnose or personally perform advanced mechanical repairs.

Performance Will Be Measured By

* Profitable sales growth.

* Oil-change and car wash volume.

* Average repair order.

* Inspection and estimate conversion.

* Accuracy of estimates and parts orders.

* Vehicle cycle time.

* Customer reviews and retention.

* Employee productivity and accountability.

* Inventory accuracy.

* Reduction of preventable complaints and comebacks.

Compensation and Benefits

* Base salary of $1,000–$1,200 per week, based on verified experience.

* Monthly performance-bonus opportunity.

* Paid time off after completing the initial 90-day period.

* Employee discount.

* Sundays off.

* Stable, year-round position with leadership and growth opportunities.

Location: 5694 Central Florida Pkwy, Orlando, FL 32821

Schedule: Full-time, in person. Monday–Saturday availability required. Business hours are 8:00 AM–6:00 PM. Closed Sundays.

Candidates must be prepared to discuss measurable results from previous automotive positions, including team size, sales responsibility, average repair order, estimate conversion, customer retention or operational improvements.

Pay: $1,000.00 - $1,200.00 per week

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have experience preparing automotive estimates and repair orders using Mitchell 1 or comparable automotive software?

• Do you have experience locating, ordering, tracking and returning automotive parts?
• Do you have experience using automotive POS and CRM platforms for customer follow-up, sales and service reminders?

Experience:

• Automotive service advisor or service manager: 2 years (Required)

Language:

• Spanish (Required)
• English (Required)

License/Certification:

• driver's license (Required)

Work Location: In person

Salary : $1,000 - $1,200