What are the responsibilities and job description for the Service Appointment Scheduler position at Spitzer Autoworld?
Spitzer GM in DuBois is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Appointment Scheduler will perform various duties including making appointments for clients, handling desk calls, correspondences and attending to customers.
While you take care of our customers, we will take care of you!
FULL-TIME BENEFITS:
- Flexible work schedule - 5 day work week!
- Ongoing training with Spitzer University
- Opportunities for advancement - we love to promote from within the organization!
- 401K with a 5% employer match
- Medical, dental, and vision insurance
- Generous paid time off - 80 hours after 1 year of service
- Paid uniforms and Name Badges
- Employee assistance program
- Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer phone calls and respond to caller inquiries regarding appointments or general information
- Schedule appointments in accordance with the timing needs of callers and staff availability
- Route calls to relevant department or personnel
- Inform customers of special programs/incentives
- Making follow up phone calls to service customers
- Calling and confirming service appointments
- Greet customers entering the reception cordially and guide them to the relevant location depending on the purpose of their visit
- Scanning and filing documents
- Performs other related duties as assigned
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