Automotive Service Appointment Scheduler

Spitzer Buick GMC in Parma is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Appointment Scheduler will perform various duties including making appointments for clients, handling desk calls, correspondences and attending to customers. Starting rate of pay is $15.00 per hour plus bonus incentives!

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Flexible work schedule - 5 day work week!
• Ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer phone calls and respond to caller inquiries regarding appointments or general information
• Schedule appointments in accordance with the timing needs of callers and staff availability
• Route calls to relevant department or personnel
• Inform customers of special programs/incentives
• Making follow up phone calls to service customers
• Calling and confirming service appointments
• Greet customers entering the reception cordially and guide them to the relevant location depending on the purpose of their visit
• Scanning and filing documents
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Proficiency with windows based computer programs
• Critical thinking skills and professional judgment
• Good listening skills and a positive attitude
• Must be a team player
• Ability to work independently
• Reliable transportation and attendance
• Strong organization skills
• Must be authorized to work in the United States.

AAP/EEO STATEMENT/ADA STATEMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Service = TAG2

https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=7192470

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check and drug screen, in accordance with local laws and regulations?

Experience:

• customer service: 1 year (Preferred)
• phone etiquette: 1 year (Preferred)

License/Certification:

• driver's license (Required)

Work Location: In person

Benefits:

Salary : $15