Director and Case Manager of Permanent Supportive Housing at Thurston Road

Director and Case Manager of Permanent Supportive Housing at Thurston Road

• Job Title: Director and Case Manager, Permanent Supportive Housing – Thurston Road Apartments
• Division: Permanent Supportive Housing Programs
• Reports To: Director of Permanent Supportive Housing
• FLSA Status: Exempt
• Location: Thurston Road Apartments, Rochester, NY 14619
• Salary: Based on forty (40) hours per week
• Salary Range: $55,000–$61,000

This position is not open to current residents of SCPO housing programs.

Overview of the Organization

Spiritus Christi Prison Outreach is a nonprofit organization dedicated to supporting individuals impacted by incarceration, homelessness, and systemic barriers through housing, re-entry support, advocacy, and community-based services. SCPO’s Permanent Supportive Housing programs provide stable housing combined with intensive case management to promote long-term stability, self-sufficiency, and successful community reintegration.

Purpose

The Director/Case Manager is responsible for the overall operations and quality of supportive services at Spiritus Christi Prison Outreach’s twenty (20) permanent supportive housing units at Thurston Road Apartments, as well as providing case management services to program residents.

Work Schedule

Approximately forty (40) hours per week; on-site five (5) days per week, with flexible or hybrid work as appropriate.

Duties and Responsibilities

• Develop and monitor each program participant’s Individual Service Plan (ISP), including the DHS process, goals, and referrals to support adherence and progress.
• Provide case management to all program participants, including referrals to appropriate agencies to meet individual goals, which may include ongoing chemical dependency and/or mental health treatment, job training, education, and job placement.
• Develop and maintain positive relationships with community partners, regulatory agencies, and contracting agencies.
• Work collaboratively within the SCPO team, demonstrating strong communication and interpersonal skills.
• Be available to program participants for support, counseling, and guidance during office hours.
• Meet with program participants at least once per month, with additional meetings scheduled as needed.
• Conduct assessments and coordinate documentation for program participant referrals.
• Attend community resource and networking meetings to develop and maintain referral resources.
• Build relationships with potential program participants through visitation and interviews at their current programs.
• Assist in managing and administering rental assistance in accordance with HUD compliance and record-keeping requirements.
• Assist in completing the annual performance report for the overall program.
• Enter and maintain program participant records in the Homeless Management Information System (HMIS) in accordance with HUD standards.

Knowledge, Skills, and Abilities

• Bachelor’s degree in Social Work or a related field, OR
• Associate’s degree in Social Work or a related field with two (2) years of experience providing intensive case management
• Experience utilizing and advocating for program participants’ community resources
• Ability to facilitate communication among diverse populations and organizations
• Ability to interact in a polite, courteous, and professional manner
• Ability to promote a spirit of hospitality and community
• Proficiency in Microsoft Office and basic computer skills
• Experience working with the population served
• Conflict resolution skills
• Knowledge of chemical dependency and mental health treatment processes and systems

Pay: $55,000.00 - $61,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• Associate (Required)

Experience:

• Case management: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Required)
• Work Location: In person