Surgical AR Representative

Who we are: 

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you’ll do: 

The Surgical AR & Denials Management Representative is responsible for the resolution of complex accounts receivable and payer denials related to orthopedic and spine surgical services. This role requires advanced knowledge of surgical coding, payer reimbursement methodologies, bundling rules, medical necessity criteria, and appeals strategy. 

The representative will manage high-dollar, complex surgical claims, aggressively pursue payer follow-up, draft detailed appeals, and partner with coding and clinical teams to prevent recurring denials. Preference will be given to candidates with experience in spine surgery reimbursement, including instrumented procedures and multi-level cases. 

This is a performance-driven, detail-oriented role requiring strong analytical skills and the ability to independently resolve complex reimbursement issues.

Responsibilities/Duties:

• Manage aging accounts receivable specific to orthopedic and spine surgical claims. 

• Perform detailed review of high-dollar surgical accounts. 

• Identify underpayments, bundling errors, and contractual discrepancies. 

• Escalate claims through payer reconsideration and appeals processes. 

• Maintain timely follow-up in accordance with payer filing limits. 
• Investigate and resolve denials including: 
  • Medical necessity 
  • Bundling and NCCI edits 
  • Modifier denials  
  • Global period denials 
  • Downcoding 
  • Prior authorization issues 
• Draft comprehensive, evidence-based appeals including supporting documentation. 
• Track denial trends and escalate systemic issues to management. 
• Participate in payer peer-to-peer or escalation discussions as needed. 
• Understand reimbursement for complex orthopedic and spine procedures including: 
  • Multi-level spinal fusions 
  • Instrumentation and hardware 
  • Decompression procedures 
  • Revision surgeries 
  • ASC vs hospital reimbursement differences 
• Review operative reports to validate coding and appeal strategy. 
• Collaborate with coding team on documentation improvement opportunities. 
• Review payer contracts to validate expected reimbursement. 
• Identify payment variances and contractual underpayments. 
• Assist in recovery of underpaid claims. 
• Monitor timely filing and appeal deadlines. 
• Maintain detailed account notes reflecting follow-up actions. 
• Ensure appeals and follow-up actions meet compliance standards. 
• Adhere to HIPAA and payer guidelines. 

Salary : $54,912 - $68,640