Laundromat Operations & Maintenance Manager

Laundromat Operations & Maintenance Manager

We are a 20-year-old, family-owned, fully attended laundromat serving the Charlotte area and are looking for an Operations & Maintenance Manager to oversee the day-to-day operation of our store.

Lead a Business—Don’t Just Manage a Store

• Are you the kind of person who enjoys leading people, solving problems, keeping things organized, and fixing things when they break? If so, we'd like to meet you.
• This is not a typical retail management position.
• Our Operations Manager is a hands-on leader who keeps the business running smoothly by leading a small team, delivering exceptional customer service, maintaining our equipment, improving daily operations, and ensuring our customers enjoy a clean, safe, and welcoming environment every day.
• If you enjoy variety, taking ownership, and making a visible impact on a business, this could be an excellent long-term opportunity. This position reports directly to the owner.

Why You’ll Love Working Here

• Unlike large corporate companies, you’ll have the opportunity to make real decisions and see the direct results of your work.
• Every day is different.
• One hour you may be coaching an employee, the next helping a customer, troubleshooting a washer, improving a process, or ensuring our commercial laundry orders are completed on time.
• You’ll have the freedom to solve problems, improve operations, and help shape the future of the business.
• This position has the potential to expand to overseeing multiple locations.

What You’ll Be Responsible For

• Delivering an Outstanding Customer Experience
• You’ll ensure every customer experiences a clean, friendly, safe and professionally operated laundromat by:
• Greeting and assisting customers
• Helping customers use washers, dryers and laundry card equipment
• Resolving customer concerns professionally
• Maintaining our high standards for safety, cleanliness and organization
• Creating a welcoming environment where customers enjoy doing business with us

Lead and Develop Our Team

• You’ll supervise a team of 3–4 attendants and help create a positive, accountable workplace.
• Responsibilities include:
• Employee scheduling
• Hiring and onboarding new employees
• Training and coaching team members
• Monitoring performance
• Enforcing company policies consistently
• Leading by example
• Building a culture of teamwork, professionalism and accountability

Oversee Wash-Dry-Fold Operations

• You’ll manage both individual customer orders and commercial laundry accounts by ensuring:
• High-quality standards
• Accurate order completion
• Efficient workflow
• Excellent customer communication
• On-time completion

Perform Equipment Maintenance & Repairs

• This is one of the most important parts of the position.
• We’re looking for someone who enjoys hands-on work and has good mechanical aptitude.
• You’ll be expected to:
• Troubleshoot washers, dryers and related equipment
• Perform routine preventative maintenance
• Replace common components such as switches, valves, igniters and similar parts
• Use hand tools and small power tools safely and effectively
• Identify potential equipment problems before they become major repairs
• Coordinate larger repairs with outside service providers when appropriate
• Previous laundromat experience is not required, however, mechanical aptitude, curiosity, and a willingness to learn are essential.

Manage Daily Operations

• You’ll also oversee many of the day-to-day business functions including:
• Inventory management
• Ordering store and vending supplies
• Petty cash accountability
• Vending inventory
• Store appearance
• Safety inspections
• Preventative maintenance schedules
• Process improvements
• Operational efficiency

Schedule

• This is a full-time leadership position averaging 40–45 hours per week.
• Most shifts are worked alongside an attendant, but the position also includes 1–2 independent shifts each week, where you’ll oversee store operations, assist customers, and make decisions independently.
• Some weekend work is required, but not every weekend.

We’re Looking for Someone Who…

• Takes ownership instead of waiting to be told what to do
• Enjoys solving problems
• Is organized and detail-oriented
• Can balance customer service with employee leadership
• Has a positive, professional attitude
• Is dependable and trustworthy
• Communicates well with customers and employees
• Can prioritize multiple responsibilities
• Enjoys both leadership and hands-on work
• Wants a long-term career rather than “just another job”

Qualifications

Required

• Minimum 2 years of supervisory or management experience
• Strong customer service skills
• Excellent leadership and communication abilities
• Mechanical aptitude
• Comfortable using hand tools and small power tools
• Basic computer proficiency including Microsoft Outlook, Word and Excel
• Reliable transportation
• Good driving record

Preferred

• Spanish/English bilingual
• Retail, hospitality, or service-industry experience
• Preventative maintenance and equipment repair experience

Why This Position Is Different

• This isn’t a desk job.
• It isn’t a position where you’ll spend your day sitting in meetings.
• You’ll be actively involved in every part of the business—from helping customers and mentoring employees to improve operations and keeping equipment running.
• If you’re someone who enjoys staying busy, solving problems, taking pride in your work, and making a meaningful impact every day, we’d love to hear from you.
• We are looking for someone who wants to build a long-term career with a growing company.
• Apply today and tell us why you’d be a great addition to our team.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off

Application Question(s):

• How many employees have you supervised at one time?
• Are you comfortable working some shifts independently?
• Describe the most complicated repair you've completed using hand tools.

Experience:

• management: 2 years (Preferred)

Language:

• Spanish fluently (Preferred)

Work Location: In person

Salary : $22 - $25