What are the responsibilities and job description for the Maintenance Technician position at Spinnaker Resorts?
DEPARTMENT: Maintenance
TITLE: Maintenance Technician
CATEGORY: Non-Exempt
REPORTS TO: Maintenance Manager
WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?
JOB DESCRIPTION SUMMARY
The Maintenance Technician performs work involving the skills of two or more maintenance or craft occupations to maintain the machines, mechanical equipment, and/or the structure(s) on the property. Maintenance Technician duties may include repairing electrical or mechanical equipment, installing, aligning, and balancing new equipment and repairing the interior of buildings or furniture. Other necessary activities as directed.
RESPONSIBILITIES:
- Monitor radio calls between/with the dispatch office and assist/respond as needed.
- Complete all work orders or projects in a timely and efficient manner (i.e., guest calls and routine maintenance).
- Repair and/or replace defective appliances.
- Perform routine preventive maintenance to ensure that equipment continues to run properly, systems operate efficiently, and the physical condition of equipment does not deteriorate.
- Investigate complaints and resolves problems within any buildings on property that may have refurbishment opportunities.
- Maintain accurate work records and logs.
- Keep work areas clean and well organized and complete work assignments in a neat and efficient manner.
- Maintain and clean assigned golf carts.
- Ensure SDC Properties policies and procedures are followed daily.
- Perform and complete all work assigned safely and professionally according to safety rules and regulations.
- Always maintain professional behavior towards guests, visitors and staff.
- Perform any other duties as requested to maintain the smooth operation of the Maintenance Department.
REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS:
- High School Diploma or GED required.
- Two (2) years’ experience in facility maintenance
- HVAC Universal Certification preferred
- Painting skills, to include drywall patch and repair
- Hospitality experience preferred
- Knowledge of tools, materials, methods, and practices used in skilled and semi-skilled trade related to maintenance.
- Knowledge of occupational hazards and safety precautions and procedures; proficient in the practice of.
- Knowledge of fire systems and the ability to respond to alarms.
- Ability to operate a forklift preferred.
- Ability to operate heavy and light power equipment as needed.
- Ability to write routine reports, keep logs, and correspondence.
- Ability to comprehend, interpret, and apply rules and regulations in accordance with established policies and procedures; including, but not limited to safety rules, operating and maintenance instructions and procedure manuals.
- Ability to problem-solve and make decisions individually and within a team.
- Ability to assist and support others.
- Ability to communicate effectively, both verbally and in writing.
- Ability to follow written and verbal instructions effectively.
- Ability to multitask, follow-up, exhibit initiative and be a self-starter.
OPTIONAL SKILLS A PLUS:
- Knowledge of Spinnaker Resorts and or the timeshare industry
WORKING CONDITIONS AND ENVIRONMENT
Physical Demands: | While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear and frequently required to climb stairs/ladders; balance; stoop, kneel, crouch, or crawl; smell. The employee must frequently lift, push, pull and/or move up to 50 pounds. Specific vision abilities usually required by this job include close, distance, color and peripheral vision, depth perception and ability to adjust focus; to travel to other locations using private or company transportation. The employee can be required to stand 100% of the shift. |
Vacation: | Vacation is unavailable during peak time: Memorial Day through Labor Day, Thanksgiving weekend (Thanksgiving Day-Sunday) and December 23rd-New Year’s Day |
Working Conditions: | Full time position (8.5-hour day with minimum 30-minute break). Various work schedule to include evening, weekend, and holiday hours. Occasional overtime may be requested |
Environment: | The noise level in the work environment is usually moderate and is occasionally loud. While performing the duties of this job, the employee is exposed to weather conditions prevailing at the time. Regularly requires exposure to the natural elements, dust, insects, and conditions that could be hazardous or dangerous relative to job duties. |
BENEFITS (if eligible)
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules