What are the responsibilities and job description for the Customer Service Rep position at Spinnaker Resorts?
JOB DESCRIPTION SUMMARY:
The Customer Service Representative is responsible for resolving any issues not resolved by activations. The main goal is to prevent any package cancellations and/or refunds.
RESPONSIBILITIES
· Take inbound calls to resolve customer service issues.
· Check voicemails periodically throughout the shift and return calls back in a timely manner.
· Documents issues for the customer service log
· Accurately update customer information in SPI
· Recap daily issues to management.
· Participate in training as required.
· Represent the company in a Positive and Professional manner.
· Perform other related duties & special projects as requested.
REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS
· Efficient in Microsoft Office
· Type 45 WPM
· Ability to speak clearly and effectively.
· Ability to maintain composure during stressful situations.
· Previous Customer Service experience
· Excellent phone etiquette
OPTIONAL SKILLS A PLUS
· Knowledge of Spinnaker Resorts and or the timeshare industry
· Prior experience in Sales or Telemarketing
Salary : $17