Coordinator

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

The primary focus for the Coordinator, Visitor Center is to promote Spinnaker Resorts and various partners.  The Coordinator, Visitor Center will crease the desired atmosphere, thereby increasing tour traffic, and ultimately booking tours.

DUTIES AND RESPONSIBILITES  

• Maintains a creative, upbeat, and fun atmosphere at the Visitor Center
• Implements new or revised procedures related to increasing tour flow
• Provides excellent Customer Service to Visitors
• Assists with the registration (check-in) for mini-vacation participants
• Contact guest prior to arrival, manage expectations and prepare gift packages.
• Communicate between departments to be sure we are prepared for mini-vacation arrivals to Spinnaker Resort, which includes Telemarketing centers, Hotels and condos, property management & tour desk
• Performs other related duties & special projects as requested
• Additionally will make outbound calls to guests to confirm arrival up to 16 days out. 
• Ability to speak clearly & effectively. 
• Must have a positive, friendly attitude.
•  Able to enhance guest package with knowledge of area activities & dining experiences on HHI. 
• Ability to prevent cancelations/save packages, follow a script, maneuver between Excel & other programs while on the phone. 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Excellent computer skills to include MS Office
• Accurate data entry with attention to detail
• Ability to communicate effectively, both orally and in writing
• Excellent work ethic to include dependability, self- accountability, motivation to succeed and consistent work history
• Willingness to take on additional duties as requested by management during work hours
• Willingness to work at least 1 weekend day and be flexible when needed 

OPTIONAL SKILLS A PLUS

• Knowledge of Spinnaker Resorts and or the timeshare industry
• Prior experience in customer service
• Telemarketing experience is very helpful

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules