Consumer Care Specialist

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application. Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you! Job Description: What will you work on? Working alongside a dynamic team of Consumer Care Specialists, this role will assist with delivering positive and memorable consumer experiences and supporting the overall satisfaction of Spin Master consumers globally How will you create impact? Act as an elevated level of support to resolve all concerns on social media/online reviews, replacement shipment orders/quality assurance samples, and case escalations, while ensuring all case handling procedures are followed correctly Provide customers with effective and timely first-level product support Manage and resolve customer inquiries while using the appropriate procedures and solutions Professionally managing the transfer of the customer to appropriate resources for further problem analysis and resolution Accurately completing appropriate documentation for each call / transaction, including manufacture date codes, date of purchase etc. What are your skills and experience? Minimum 1 year of social media experience Experience with Microsoft Applications, including Outlook, Excel and PowerPoint Experience with social listening and monitoring tools is a definite asset Experience with a customer relationship management (CRM) or order management systems is a definite asset Flexibility on hours between 9:00am to 8:00pm, including weekdays and weekends, and during statuary holidays throughout the year #LI-Hybrid #LI-HM1 What you can expect from us: Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun. Growth and Career Opportunities Flexible Work Hours Innovation, Collaboration and Fun Comprehensive Benefits Other fun Perks! What’s it like to work here? Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team. Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants. Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs. Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities. We do appreciate all interest; however only those selected for interview will be contacted. Our Mission and our Vision is to make life more fun by pushing the boundaries of innovation, creativity, and fun! A part of our company from the very start, our values are embodied in everyone from top leadership through to new and veteran team members alike, who –like you– were attracted to Spin Master due to our shared mind set, moral code, and way of being. Basically speaking, we enjoy a casual culture here, having fun while we are creating fun!