What are the responsibilities and job description for the Help Desk Analyst position at SpikeIT Global Solutions, Inc.?
Company Description
Job Description
Position: Help Desk Analyst
Location: 25 Market Street, Trenton, NJ 08625 – Hybrid
Key Responsibilities:
- Provide first-level help desk support for computer, application, and procedural issues.
- Troubleshoot problems, determine root causes, and resolve or escalate as needed.
- Log all incoming requests, actions, and resolutions.
- Support AOC business applications and end-users (internal/external).
- Follow up with users per policies; document closed issues.
- Maintain knowledge of IT operations, tools, Help Desk procedures, and environment.
Required Skills/Experience:
- Data entry: 3 years
- Outlook/email usage: 2 years
- Handling upset users calmly: 2 years
- Strong verbal and written communication
Highly Desired:
- MS Excel, Word, Visio: 1 year each
Additional Information
All your information will be kept confidential according to EEO guidelines.