What are the responsibilities and job description for the CUSTOMER SUPPORT REPRESENTATIVE position at Spherion -Burlington, VT?
Reference: S_173089
Responsibilities:
- Research complaints, resolve account issues, and process payments or billing adjustments.
- Achieve goals by soliciting new services, upselling current customers, and following up to close sales leads.
- Perform service order provisioning through multiple user interfaces and troubleshoot high-end broadband equipment.
- Educate customers on products while maintaining a professional image through proper phone etiquette and de-escalation.
- Follow safety rules and company policies while completing daily assignments independently.
Working hours: 8:00 AM - 5:00 PM
Skills:
- Willingness to participate in NCTI certification and development courses.
- Ability to work remotely or independently from a satellite office when required.
- Prior familiarity with video, broadband, and phone product specifications.
Education:
High School
Experience:
1-4 years
Qualifications:
- 3 years of CATV or other relevant technical/electronic experience.
- High school diploma or GED equivalent.
- Proficiency in personal computers, software (Word, Excel), and billing systems.
- Strong organizational skills, mathematical knowledge, and the ability to handle multiple tasks concurrently.
- Ability to lift up to 25 lbs and work while seated with a headset for prolonged periods.
Apply today for immediate consideration.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Salary : $20