Key Account Manager - Indirect

Job title: Key Account Manager – Indirect

Managed Account Value < $10m Budgeted

Job Holder

Responsible To: Commercial Manager

Location: 13516 County Road 8, Fort Lupton, CO 80621

Overall goal: Coordinate with Commercial Manager to maximize customer satisfaction while maintaining accurate and complete account information. Cultivate strong, long-term relationships with existing customers to ensure their satisfaction, retention and loyalty.

Role Objectives:

• 100% customer satisfaction.
• Meet or exceed budgeted sales.
• Ensuring no customer and internal line downs
• Ensure one hundred percent [100%] on time delivery performance
• Ensure one hundred [100%] on time invoicing, within 24 hours of delivery.
• To execute the company policy
• To ensure full compliance with legal OSHA and ISO requirements
  
  

Duties and responsibilities

Sales:

• Foster and strengthen relationships with key customers to enhance TEQ, CPX, Tooling customer retention and satisfaction.
• Support in the development and adherence to TEQ, CPX, Tooling Sales Budget including GP1.
• Proactive communication with team regarding changes in schedule that may adversely impact meeting or exceeding TEQ, CPX, Tooling Sales Budget.
• Support the preparation of new business quotations by utilizing standardized quoting templates.
• Ensure the accurate receipt and acknowledgement of customer purchase orders and contracts.
• Ensure knowledge of BOMs, Drawings and Technical Specs
• Solve issues identified by COSS with PO discrepancies with Customers
• Manage the full lifecycle of sales orders, including preparation, dispatch through the ERP system, collection and maintenance of shipping documentation, and timely invoicing.
• Contracted pricing Agreements to be shared with COSS for ERP System update.
• Lead the successful implementation of new projects by coordinating with the Business Development, Sales, and Operations teams, ensuring seamless execution and customer satisfaction.
• Some travel may be required to meet with Customer; local or on install sites
  
  

Purchasing/Sourcing:

• For managed line of business, serve as the primary point of contact for all vendorrelated commercial communications, ensuring clear and effective interaction.
• Leverage customerdriven forecasts to support the planning and demand management of TEQ, CPX, Tooling related projects.
• Utilize existing tools and systems to assist in the creation and management of vendor purchase orders.
• Generate raw materials demands to be shared with COSS based upon forecasts and project timelines.
• Provide Purchasing direction to COSS for SAP execution. Submit SAP purchase orders Vendors.
• Solve issues identified by COSS with PO discrepancies with Vendors
• Collaborate with European and Chinese teams to coordinate and expedite vendor purchase orders, ensuring ontime delivery. Monitor order progress and resolve issues through regular communication with vendors via email and phone.
• Vendor Contracted pricing Agreements to be shared with COSS for ERP System update.
• Partner with the COSS and TEQ supervisors to coordinate the inbound shipment process, ensuring timely delivery of goods.
• Ensure proper receipt of goods in the ERP or tracking systems, adhering to established procedures and accuracy standards.
• Assist with AP invoice preparation as necessary.
  
  

Environmental, Health & Safety

• Wear required Personal Protective Equipment [PPE]
• Participate in company sponsored safety training
• Follow safe work practices
• Report unsafe/hazardous conditions
• Comply with the company’s Health, Safety, Environmental, and Quality [HSEQ] Policy, E002
  
  

General

• Work on continuous improvement of all facets under your responsibility and document results
• Selfdevelopment
• Any other duties for which you are deemed capable of by senior management
  
  

Requirements:

• Proficient in MS Office Suite
• Knowledge and understanding of ERP systems
• Strong written and verbal communication skills