What are the responsibilities and job description for the Patient Access Specialist I - Clinic Registration position at SPH Careers 2023?
As a Patient Access Specialist at St. Peter’s Health, you are often the first point of connection for our patients—setting the tone for a smooth, welcoming healthcare experience. This role blends exceptional customer service with strong attention to detail, supporting patient registration, scheduling, insurance verification, and front-line communication in a fast-paced clinical environment. You’ll work closely with patients, providers, and care teams to keep clinic flow on track, ensure accurate information for care and billing, and help patients feel informed, supported, and confident at every step of their visit. Ideal candidates are organized, empathetic communicators who thrive in a team-based healthcare setting and take pride in delivering a positive patient experience.
KNOWLEDGE/EXPERIENCE: 1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.
EDUCATION: High School Diploma, GED, or HiSET equivalent preferred.
LICENSE/CERTIFICATION/REGISTRY: None.
APTITUDES: Demonstrated ability to communicate in a professional and courteous manner with customer. Demonstrated ability to complete assigned work effectively while experiencing multiple interruptions. Demonstrated ability to manage complex and multiple tasks within assigned timeframe. Demonstrated ability to work independently with minimal direction, performs detailed assignments, and compile information with accuracy.